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Skills

  • Problem resolution
  • Organization
  • Document scanning
  • Process implementation
  • Hardware evaluation
  • Interdepartmental communication
  • Data entry
  • Staff development
  • Food preparation
  • Operational Efficiency Analysis

Work Experiences

  • Achieved a 24% year-over-year rise in room cleanliness standards as measured by Lean.
  • Improved maintenance employee training programs were implemented by me.
  • System helped me achieve $192,000.
  • Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.
  • Achieved a 53% improvement in team performance evaluations.
  • Achieved a 32% reduction in accidents.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Was in charge of the facility's day-to-day operations.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved a 77% rise in room cleanliness standards, establishing new benchmarks recognized by Lean.
  • Motivated Director of Housekeeping with experience managing large-scale projects, including budgeting and administration.
  • Maintenance Supervisor with 13 years of experience supervising janitorial and maintenance tasks.
  • Accomplished Director of Housekeeping.
  • Accomplished Director of Housekeeping skilled in fostering cross-department collaboration, reducing room turnover time by 25% and enhancing operational efficiency across Raleigh.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Quality-focused Maintenance Specialist with 9 years of supervisory experience.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Director of Housekeeping with 12 years of successful vendor management and risk assessment experience.

Accomplishments

  • Liaised with human resources to introduce a flexible staffing model that reduced scheduling conflicts and decreased unscheduled absenteeism by 17%.
  • Collaborated with team of 17 in the development of process.
  • Increased room attendant productivity by 26% through the implementation of a room-cleaning app integrated with method.
  • Developed a monthly reporting system for housekeeping KPIs, leading to data-driven process improvements increasing efficiency by 33%.
  • Monitored inventory to ensure always-on-time supply of guest amenities and reduced material overstock by approximately 48%.
  • Designed a predictive maintenance schedule that increased the longevity of major equipment by 54%, minimizing costly replacements.
  • Played a critical role in the planning and execution of housekeeping operations for large-scale events, ensuring guest readiness in record time.
  • Automated linen inventory tracking using ServiceNow, which resulted in a 64% decrease in wastage and improved ordering processes.
  • Increased guest satisfaction scores by 18% following the introduction of personalized room service strategies focusing on cleanliness and guest comfort.
  • Increased sales 13% over the past year.

Affiliations

  • Toastmasters
  • Rotary International
  • American Marketing Association
  • Project Management Institute
  • Room Attendant Training Certification (RATC)
  • Freemason
  • American Medical Informatics Association
  • Global Hospitality Network
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Green Hotels Association - Sustainability Certification Programs

Certifications

  • Customer Service and Conflict Resolution Certification
  • Certified Protection Officer (CPO)
  • Risk Management Professional (RMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Facility Manager (CFM), IFMA
  • Salesforce
  • Environmental Services Competency Certificate - AHLEI
  • ServSafe
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)

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