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Skills

  • Operational improvement
  • Budgets
  • Problem resolution
  • Contract auditing
  • Procedure equipment
  • Excellent communication
  • Product ordering
  • Relationship development
  • Weekly Payroll
  • MS Office

Work Experiences

  • Caskets, urns, outer burial containers, and flowers were among the items I promoted for funeral services.
  • Discussed the nature of the funeral service, the disposition of the remains, and funeral costs with family members.
  • Transported Asana to the past year customer locations.
  • Coordinated transportation for the remains, mourners, pallbearers, and clergy members between sites.
  • Arranged transportation for the remains, mourners, pallbearers, and clergy members between sites.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Double-checked the data's accuracy and integrity.
  • Demonstrated the highest level of professionalism and sensitivity when dealing with grieving family members.
  • Conducted interviews, hired, and trained 10 employees.
  • Was in charge of obtaining and filing burial permits, as well as making funeral arrangements.

Summaries

  • Professionalism and management strategic planning are two of my strong suits.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Committed to seamlessly coordinating funeral services and offerings to make the funeral and burial process easier for bereaved families.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Licensed Funeral Director is a caring and knowledgeable Licensed Funeral Director with over 11 years of experience in the category field.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Family members and clients seeking pre-need funeral options are patiently counseled.
  • Licensed embalmer with cosmetology experience looking for full-time work with a funeral home in the procedure area.

Accomplishments

  • Improved embalming fluid procurement processes, reducing inventory costs by 52% and ensuring a consistent supply of high-quality materials.
  • Trained new funeral service assistants in customer relationship management, reducing family grievance-related complaints by 44% in 2023.
  • Optimized the budgeting of funeral services by utilizing data-driven cost analysis, reducing unnecessary expenses by 85%.
  • Developed strong community relationships through networking with religious figures, leading to a 54% increase in referred clients.
  • Handled high-profile embalming cases for system with absolute confidentiality and adherence to ethical standards.
  • Collaborated with HR to create and implement training programs for new staff, reducing training time and improving employee retention by 41% by 2017.
  • Certified as a Scrum Master, enhancing professional practice and client trust within the community.
  • Facilitated pre-need consultations with over 7 clients in several months, increasing pre-need sales by 21%. Built lasting relationships through empathy and personalized service.
  • Provided direct consultation to families for over 7 funerals annually, upholding the highest standards of empathy and customer service.
  • Spearheaded a pre-need planning initiative that increased long-term sales by 37% through proactive outreach and marketing efforts.

Affiliations

  • Local Veterans Affairs Office for Military Service Benefits Support
  • Selected Independent Funeral Homes
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • National Association for Healthcare Quality (NAHQ)
  • American Medical Informatics Association
  • Disaster Mortuary Operational Response Team (DMORT)
  • Society of Women Engineers
  • Order of the Golden Rule (OGR)
  • American Marketing Association

Certifications

  • Eco-Friendly Funeral Planning Certification – system
  • Psychological First Aid Certification - Johns Hopkins University
  • Transporting Human Remains Specialist – program
  • Certified Crematory Operator (CCO) – process
  • Ethics in Funeral Services – system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Board Funeral Service Exam (NBE)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Advanced Funeral Service Certification – program

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