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Skills

  • Food and beverage serving strategies
  • Cash Handling
  • Menu presentation
  • Mobile point-of-sale (POS) operations
  • Point of sale knowledge
  • Food running
  • Order accuracy
  • Cash handling expert
  • Attention to detail in delivering correct orders
  • Table setting

Work Experiences

  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Achieved results in 15 weeks.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Adjusted inventory to meet customer demand.
  • Solicited feedback from customers, resolved issues, provided additional items, and automated throughout the meal.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Achieved results in 2016.
  • Evaluated a 18 square-foot restaurant and lounge according to state and federal cleanliness standards.

Summaries

  • Cart Girl is a focused and dependable Cart Girl who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Clear understanding of workflow optimization and vendor management as well as quality assurance training.
  • Offering extensive knowledge, a strong work ethic, and over 2 years of experience in the field.
  • Cart Girl with 16 years of successful workflow optimization and client relations experience.
  • Cart Girl with over 9 years of standard and category service experience.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.

Accomplishments

  • Contributed to a higher customer retention rate by fostering cordial relationships and interfacing regularly with golfers.
  • Played a key role in increasing membership referrals by establishing strong professional relationships with club members.
  • Developed personalized rapport with golfers, leading to a 41% increase in repeat business.
  • Executed seasonal promotions and discounts that led to a 85% increase in sales during key golfing events.
  • Achieved Top Performer for consistently exceeding service expectations and maintaining high customer satisfaction ratings.
  • Engaged in problem-solving during supply shortages, ensuring uninterrupted service for guests.
  • Coordinated with kitchen staff to ensure timely availability of fresh snacks, meeting customer demand and achieving a 77% in-stock rate.
  • Consistently met daily and weekly sales goals by leveraging strong communication and relationship-building skills.
  • Continuously monitored beverage and snack levels, avoiding out-of-stock situations and ensuring a 31% in-stock rate.
  • Implemented inventory tracking system that reduced beverage and snack stockouts by 83%, increasing operational efficiency.

Affiliations

  • American Marketing Association
  • Freemason
  • Golf Managers Association of America (GMAA)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • American Society of Safety Professionals
  • American Society for Quality (ASQ)
  • Women’s Golf Association
  • Society of Independent Golf Course Owners (SIGCO)
  • Women Leaders in Hospitality & Service Industry
  • Event Service Professionals Association (ESPA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Safe Alcohol Handling Certification - Austin
  • Certified Food and Beverage Executive (CFBE) - Brightline
  • Certified Time Management Professional (CTMP) - Boston
  • Certified Alcohol Management and Safety (CAMS)
  • Certified Marketing and Promotion Specialist - Cedar Works
  • Certified Sales Executive (CSE) - Miscellaneous
  • Certified Personal Sales Executive (CPSE)
  • Certified Bartender - North Carolina 2020

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