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Skills

  • Customer service excellence
  • Financial reconciliation and till balancing
  • Tableside service
  • Hospitality service expertise
  • Event coordination and team collaboration
  • Effective customer complaint resolution
  • Food preparation
  • Food running
  • Following health and safety protocols in food service
  • Beverage preparation

Work Experiences

  • Adjusted inventory to meet customer demand.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Solicited feedback from customers, resolved issues, provided additional items, and automated throughout the meal.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Planned 10 events, including weddings, reunions, and corporate meetings, across 11 banquet spaces.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Offered refills on metric, procedure, and metric beverages.

Summaries

  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Experienced Cart Girl with process restaurant environments.
  • Cart Girl is a focused and dependable Cart Girl who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Efficient Cart Girl with over 14 years of experience in initiative and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Cart Girl is a multi-talented Cart Girl who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Effectively handled customer complaints and suggestions, turning potential negative experiences into positive outcomes.
  • Recognized as Employee of the Month for providing exceptional customer service during high-volume events.
  • Optimized cart routing based on time of day and demand patterns, increasing service efficiency by 28%.
  • Engaged in problem-solving during supply shortages, ensuring uninterrupted service for guests.
  • Contributed to a 15% growth in event day sales through proactive customer engagement and participation in marketing strategies.
  • Received Employee of the Year in 2019 for going above and beyond in ensuring timely beverage delivery.
  • Maintained a calm and friendly demeanor during peak times, contributing to a positive customer experience.
  • Worked collaboratively with the golf course staff to ensure seamless back-of-house operations, contributing to a smooth golfing experience.
  • Exceeded monthly sales goals by 85% through strategic upselling and customer engagement.
  • Reduced operational downtime by efficiently handling equipment maintenance and restocking needs.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Jaycees
  • Women’s Golf Association
  • National Golf Course Owners Association (NGCOA)
  • Customer Experience Professionals Association (CXPA)
  • Freemason
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Toastmasters International
  • Women Leaders in Hospitality & Service Industry

Certifications

  • Certified Marketing and Promotion Specialist - Cedar Works
  • Certified Time Management Professional (CTMP) - Boston
  • Certified Food Handler Permit - Raleigh 2018
  • Certified Personal Sales Executive (CPSE)
  • CompTIA Security+
  • ServSafe Alcohol Certification
  • Golf Customer Relationship Management (CRM) Certification
  • Food Protection Manager Certification (FPMC) - Lakeside Partners
  • CompTIA A+ Technician
  • Certified Club Manager (CCM) - Club Management Association of America (CMAA)

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