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Skills

  • Metric equipment
  • MS Office
  • Vendor management
  • Advanced Excel proficiency
  • Team building
  • Budgets
  • Client negotiation support
  • Business operations
  • Internal policy consolidation
  • Compliance improvement

Work Experiences

  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Assisted in drafting financial budgets.
  • Collaborated with the finance department to reconcile budget inconsistencies, leading to a 78% reduction in billing errors.
  • Achieved growth over several months.
  • Looked for industry trends on social media and through online sources.
  • Conducted competitor analysis in Miscellaneous.
  • Analyzed customer data reports and proposed actionable insights, leading to a 66% increase in upsell opportunities.
  • Achieved this within 17 months.
  • Assisted in creating performance dashboards.

Summaries

  • Adept at identifying inefficiencies.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Aided in 36% increased efficiency.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Professional Administrative Supporter with experience in all aspects of office management, including file and document management, inventory allocation, and technical training.
  • Business Administration Intern delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Articulate and organized Business Administration Intern adept at policy documentation, consolidating company guidelines into user-friendly handbooks and improving comprehension, reducing compliance errors by 17%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • SAP and Salesforce are two of my strongest skills.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Created interactive dashboards in Excel for tracking weekly department spending, which supported budget forecasting and saved an average of 4 hours per month in manual calculations.
  • Collaborated with team of 12 in the development of framework.
  • Collaborated with event planning teams to optimize the logistics for 3 corporate events, resulting in improved attendance rates by 55% and cost savings of 14.
  • Played a key role in managing and analyzing Beacon Labs-wide survey data, providing actionable insights that improved overall employee satisfaction by 56%.
  • Reworked scheduling workflows, which decreased time-to-completion for internal projects by 42% and improved overall efficiency.
  • Documented and resolved category which led to program.
  • Assisted in developing a customer feedback process that increased response rates by 50% and provided valuable insights for operational changes.
  • Enhanced customer service protocol by identifying operational inefficiencies, reducing the average response time by 12 minutes and improving client satisfaction scores by 64%.
  • Participated in a company-wide initiative to adopt Workday, delivering training workshops that reduced the onboarding curve by 11 days.
  • Conducted performance audits on existing business processes, identifying 12 areas of improvement and recommending action plans that improved bottom-line performance by 59%.

Affiliations

  • Association of Information Technology Professionals
  • National Association for Business Economics (NABE)
  • Academy of Management (AOM)
  • National Contract Management Association (NCMA)
  • Beta Gamma Sigma International Business Honor Society
  • Association for Operations Management (APICS)
  • Association for Financial Professionals (AFP)
  • Project Management Institute (PMI)
  • Association of MBAs (AMBA)
  • National Association of Social Workers

Certifications

  • Certified Public Accountant
  • Agile Fundamentals: Including Scrum and Kanban by Udemy
  • The Fundamentals of Digital Marketing by Google
  • Financial Planning & Analysis Certification by Lakeside Partners, 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HubSpot Content Marketing Certification
  • Financial Modeling and Valuation Analyst (FMVA) by CFI
  • First Aid/CPR Certified
  • Certified Professional in Supply Management (CPSM)
  • Microsoft Excel Expert Certification (Excel and Excel 2019)

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