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Skills

  • Freight consolidation
  • Customer service
  • Forklift operations
  • First Aid/CPR
  • Incident Reporting & Reduction
  • Order fulfillment management
  • Inventory turnover analysis
  • Organization
  • On-time delivery improvement
  • Communications

Work Experiences

  • Coordinated returns and exchanges for over 6 products per month, ensuring customer satisfaction with an 45% resolution rate within 6 months.
  • Conducted daily cycle counts for high-turnover items.
  • Reduced accidents by 9%, saving $12 per year by identifying root causes and taking corrective action.
  • Developed shipment contingency plans for the Northeast to mitigate delays during peak shipping seasons, improving on-time delivery rate by 68%.
  • Cut costs by $18 annually.
  • Coordinated multimodal shipments across air, land, and sea routes, meeting customer needs within strict SLAs and reducing transit times by 63%.
  • Achieved a 75% decrease in shipment errors.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Cut material costs by 85%.
  • Championed eco-friendly packaging options.

Summaries

  • Audited shipping documentation.
  • Adept at vendor contract negotiations.
  • Cut delays by 67%.
  • Achieved 43% improvement in order accuracy.
  • Achieved a 48% speed improvement in job completion rates.
  • Committed to improving shipment accuracy.
  • Achieved a 19% reduction in overall delivery lead time.
  • Collaborated with freight providers.
  • Accomplished in reducing shipment delays by 32% through the implementation of a well-structured contingency plan during peak shipping season in the the Midwest region.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained and onboarded 13 new shipping team members, lowering staff turnover rate by 77% and boosting productivity by 47%.
  • Revamped inventory management systems, resulting in smoother customs operations and cutting time in customs clearance by 18%.
  • Championed eco-friendly packaging options, cutting material costs by 44% and reducing shipping waste by 75%.
  • Negotiated optimal shipping routes based on real-time data, resulting in route efficiency improvements and cost savings of 43%.
  • Collaborated with team of 3 in the development of procedure.
  • Collaborated with customs authorities to streamline the clearance process for ServiceNow, reducing border hold times by 47%.
  • Created a risk management strategy for international shipments to the Pacific Northwest, reducing shipment delays due to customs or regulatory complications.
  • Led efforts to establish vendor relationships, reducing freight costs by 61% while improving order accuracy.
  • Achieved 72% reduction in damaged goods by optimizing internal handling processes in Denver warehouses.
  • Ensured strict adherence to international trade regulations during the export process, avoiding penalties totaling procedure.

Affiliations

  • Member or Contributor to the National Association of Logistics and Fulfillment (NALF)
  • Freight Transport Association (FTA)
  • World Shipping Council (WSC) associate
  • International Federation of Freight Forwarders Associations (FIATA)
  • Shipping and Forwarding Agents Association of Chicago
  • Association for Computing Machinery
  • Project Management Institute
  • International Association of Logistics and Supply Chain Management (IALSCM)
  • American Society of Safety Professionals
  • Freemason

Certifications

  • First Aid/CPR Certified
  • Certified International Supply Chain Professional (CISCP)
  • Lean Six Sigma Green Belt (LSSGB) – Beacon Labs
  • Certified Export Specialist (CES)
  • Licensed Customs Broker 2015 - Seattle
  • Forklift Operator Certification - Microsoft Excel
  • Certified Professional Logistics Manager (CPLM)
  • Advanced Certification in Procurement and Supply Operations (ACPSO)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)

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