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Skills

  • Organization
  • Project organization
  • Operational improvement
  • Load and performance testing strategy
  • Team management
  • Budgets
  • Problem resolution
  • Agile/Scrum Methodologies
  • Developing test frameworks
  • End-to-end testing lifecycle management

Work Experiences

  • Collaborated with finance to prioritize and refactor 15 areas of the codebase, resulting in a measurable speed improvement.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Senior Software Quality Engineers.
  • Collaborated with system and cross-functional teams.
  • Increased productivity and boosted workflows by effectively resolving system issues with team leadership and stakeholder engagement.
  • Achieved a 63% increase in resolved defects.
  • Applied during Power BI releases.
  • Decreased deployment time by 85%.
  • Assessed the performance of Jira.
  • Designed and executed load testing strategies for ServiceNow, resulting in improved system scalability by 78% in 2020.
  • Aligned the QA process with Agile methodologies.

Summaries

  • Senior Software Quality Engineer with 3 years of experience and expertise in dealing with dynamic and complex software systems.
  • Aligned QA processes with Agile principles.
  • Achieved a 41% improvement in system load handling.
  • Collaborated with development and operations teams.
  • Collaborative Senior QA Engineer with leadership experience mentoring junior engineers and working with cross-functional teams. Reduced recurrent bugs by 22% through comprehensive root cause analysis of framework.
  • Committed to continuous quality improvement.
  • Achieved a deployment time reduction of 27%.
  • Strong manual and automation testing experience.
  • Conducted comprehensive root cause analysis of framework.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led root cause analysis efforts for critical production issues, achieving a 51% reduction in recurring defects in 2023.
  • Developed custom load testing scripts for Jira, increasing application stress-test reliability and reducing related production incidents by 59%.
  • Performed thorough API testing on critical Jira integrations with ServiceNow, ensuring a seamless end-to-end user experience while resolving 6 major defects.
  • Collaborated with offshore teams, ensuring seamless 24/7 test coverage for category product launch events.
  • Led the adoption of automated testing in Asana, achieving a 61% improvement in code coverage while accelerating testing cycles.
  • Designed and executed load testing strategies for high-traffic Power BI, improving system scalability by 26%.
  • Documented root causes of critical performance issues in production, facilitating subsequent process improvements that cut problem resolution time by 82% hours.
  • Provided cross-functional leadership between development, QA, and product management, ensuring alignment of priorities and reducing release bottlenecks by 34%.
  • Authored detailed test plans that reduced defect rates by 85% for HubSpot releases, accelerating release cycles by the past year.
  • Orchestrated quarterly test case reviews and updates, increasing test relevance and decreasing redundant test executions by 43%.

Affiliations

  • International Council of Nurses
  • National Association of Social Workers
  • International Agile Testing Forums
  • Certified Software Tester (CSTE) Program Alumni
  • IEEE Computer Society
  • Association of Information Technology Professionals
  • Freemason
  • American Society for Quality (ASQ) - Software Division
  • Project Management Institute
  • ISO 9000 Quality Management Professionals

Certifications

  • Certified Kubernetes Administrator (CKA)
  • Certified Public Accountant (CPA)
  • Certified Ethical Hacker (CEH) - EC-Council
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Test Automation Engineer - Salesforce
  • CompTIA Network+
  • CompTIA A+ Technician
  • First Aid/CPR Certified

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