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Skills

  • Network Security Policy Adherence
  • Operational improvement
  • Process improvement
  • Junior technician training and development
  • Data Transfer Rate Optimization
  • Network support
  • Budgets
  • First Aid/CPR
  • Failure resolution
  • Root cause analysis

Work Experiences

  • Collaborated with category customers to determine their needs and deliver standard service.
  • Automated device health checks with Adobe Creative Suite, reducing manual intervention by 45% and enabling real-time reporting.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 51% faster detection of issues.
  • Looked for industry trends on social media and through online sources.
  • Analyzed network logs and implemented proactive solutions, reducing packet loss by 36% within the past year.
  • Collaborated with the engineering team in troubleshooting complex network issues, reducing downtime by 36%.
  • Assisted in the evaluation of physical networking infrastructure.
  • Collaborated in the redesign of intranet services to support high traffic, reducing bottleneck issues by 80%.
  • Collaborated with system administrators.

Summaries

  • Consistently reduced packet loss by 36% through in-depth network log analysis and proactive troubleshooting in network operations.
  • Experienced Network Lab Technician with over 2 years in helpdesk operations, network maintenance, and mobile device support.
  • Conducted continual performance monitoring and adjustments.
  • Collaborated with system administrators to integrate 13 new racks of networking hardware, streamlining the deployment process and ensuring seamless transitions.
  • Achieved 35% reductions in manual error corrections.
  • Achieved zero disruption across core operations.
  • Within Computers Software, senior Network Lab Technician and outstanding performer in vendor management and cross-functional collaboration.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved network uptime improvements.
  • Achieved 59% reductions in downtime.

Accomplishments

  • Collaborated with team of 12 in the development of program.
  • Developed comprehensive technical documentation for all network procedures, improving technician response time by 53%.
  • Collaborated in the redesign of intranet services to support high traffic, reducing bottleneck issues by 71%.
  • Streamlined network lab procurement processes by negotiating vendor contracts, resulting in cost savings of 36%.
  • Developed and maintained compliance with ITIL in test environments, ensuring secure simulations for new network devices.
  • Reduced lab setup complexity for troubleshooting scenarios by 56% through design of a modular network architecture.
  • Evaluated and selected hardware for procurement from multiple vendors, minimizing downtime and reducing costs by 52%.
  • Tracked network performance using Jira tools and adjusted infrastructure for 31% better optimization.
  • Optimized network performance through the configuration and management of ServiceNow devices, improving uptime by 44%.
  • Collaborated with engineering and external vendors to troubleshoot complex network issues, reducing downtime by 75%.

Affiliations

  • American Society of Safety Professionals
  • Global Association of Risk Professionals (GARP) - Network Security
  • Network Infrastructure Distribution (NID) Program
  • National Association of Social Workers
  • Society of Cable Telecommunications Engineers (SCTE)
  • Cisco Certified Network Associate (CCNA) Certification
  • Association of Information Technology Professionals
  • Project Management Institute
  • The Open Group Architecture Framework (TOGAF) Certification
  • Rotary International

Certifications

  • Apple Certified Associate (ACA)
  • Certified Network Infrastructure Technician (CNIT)
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certification
  • Certified OpenStack Administrator (COA)
  • Google Certified Professional Cloud Architect
  • Juniper Networks Certified Associate (JNCIA)
  • CompTIA Linux+

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