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Skills

  • Organizational Development
  • Business Administration
  • Unemployment laws
  • HR policy development
  • Continuous process improvement
  • Training programs development
  • Performance metrics analysis
  • Workforce planning
  • Vendor relationship management
  • Employee Onboarding

Work Experiences

  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Used Microsoft Office Suite to create monthly, weekly, and daily logs.
  • Was in charge of recruiting and screening qualified potential employees.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 15% conversion to full-time employees.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted supervisors with employee performance management and made approach and process recommendations.
  • Transported ServiceNow to one year customer locations.
  • Oversaw open enrollment and administered employee health, dental, FSA, and disability benefits, as well as working with the broker to research and recommend options.

Summaries

  • HR Assistant with 9 years of experience in human resources who is adaptable and well-educated.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in strategic planning and budget management backed up by Human Resources training.
  • Communicative and decisive, with a focus on enhancing and maintaining HR administration, payroll, and recruiting efficiency.
  • Among his accomplishments is the creation of a category app for use in the method industry.
  • Human Resources executive with extensive experience in all aspects of HR, including policy development, performance management, and benefit administration.
  • Process are well-understood.
  • Personnel Coordinator who is well-organized and has excellent interpersonal skills.
  • Clear understanding of client relations and workflow optimization as well as client relations training.

Accomplishments

  • Partnered with HRIS technology team to automate employee data reporting, increasing report generation efficiency by 51% per quarter.
  • Designed an end-to-end onboarding program that streamlined new employee integration and reduced first-year turnover by 40%.
  • Strengthened compliance practices by conducting quarterly audits of HR processes, reducing compliance risks across multiple departments by 23%.
  • Training: : framework metric
  • Orchestrated company-wide initiatives around employee wellness, resulting in a decrease in absenteeism by 37%.
  • Conducted cultural competency training for 11 stakeholders which contributed to fostering an inclusive workplace and increased diversity by 85%.
  • Developed and executed a talent pipeline strategy that led to a 31% decrease in hard-to-fill vacancies and reduced time to fill critical roles.
  • Increased sales 8% over several months.
  • Redesigned interviewing and selection criteria to match evolving company culture, reducing turnover by 59% and improving candidate quality.
  • Successfully launched an exit interview process which provided actionable insights that reduced turnover by 48% in 2017.

Affiliations

  • Women in Human Resources (WiHR)
  • Toastmasters
  • American Marketing Association
  • Public Sector HR Association (PSHRA)
  • Society for Human Resource Management (SHRM)
  • HR Certification Institute (HRCI) - Lean
  • Association for Talent Development (ATD)
  • International Council of Nurses
  • Project Management Institute
  • Society of Human Resource Management

Certifications

  • CPHR - Chartered Professional in Human Resources by system
  • Project Management Professional (PMP)
  • Certified Workplace Mediation and Conflict Resolution Specialist
  • Certified Business Analysis Professional (CBAP)
  • Payroll Fundamentals Certification by Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Advanced Diploma in Employment Law from Vantage
  • Certified Professional Resume Writer
  • HR Manager Certification by HR University

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