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Skills

  • Operational improvement
  • Benefits auditing for premium discrepancies
  • First Aid/CPR
  • Data analysis
  • Process improvement
  • Communications
  • Organization
  • Budget forecasting
  • Team management
  • Benefit plan audit execution

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Analyzed benefit usage data.
  • Achieved a 21% resolution success rate.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Controlled cost inflation.
  • Assisted HR managers with crisis response.
  • Created benefits communication materials in alignment with corporate branding, driving engagement and boosting online portal activity by 83%.
  • Made significant improvements to reporting processes, resulting in a 5% reduction in errors.
  • Achieved 64% employee participation.

Summaries

  • Benefits Account Manager who is results-oriented and has experience structuring programs and administering benefits in a fair and equitable manner.
  • Adept at training HR teams on compliance standards.
  • Client-centric Benefits Account Manager known for driving successful client onboarding processes, ensuring zero disruptions during benefits enrollment transitions.
  • Collaborative Benefits Account Manager with strong communication abilities, excelling at resolving critical dispute claims and improving resolution outcomes by 39%.
  • Achieved annual savings of $17.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in client relations and workflow optimization backed up by Human Resources training.
  • Accomplished Benefits Account Manager with hands-on experience managing annual benefits budgets of $11 and consistently identifying opportunities for cost savings.
  • Experienced Benefits Account Manager with a track record of adhering to initiative, method, and category standards.
  • Boosted employee understanding.

Accomplishments

  • Presented strategic recommendations to senior leadership based on trend analysis of benefits costs and adoption patterns, aligning with company goals.
  • Created employee communication materials to clearly explain new benefits packages, improving program utilization by 46% and reducing inquiries by 5.
  • Served as a primary point of contact for 10 key clients, resolving complex benefit issues and strengthening client relationships.
  • Collaborated with Finance to ensure accurate benefit contributions within budget parameters, saving $2 in unnecessary expenses.
  • Developed a dashboard to monitor benefit costs in real-time, enabling the team to identify and address overspend areas proactively.
  • Designed and implemented a new process for handling employee benefit claims, reducing case resolution time by 6 days.
  • Collaborated with team of 7 in the development of framework.
  • Generated custom reports that measured benefit plan utilization and satisfaction rates, helping shape future benefit offerings in partnership with HR.
  • Provided executive leadership with detailed quarterly reports on benefits trends, leading to strategy adjustments tied to employee wellness improvements.
  • Monitored emerging industry trends and legislative changes, proactively adjusting benefit programs to maintain competitive offerings for clients.

Affiliations

  • Professional Compliance and Ethics Group (CEG) - Health Benefits Specialist
  • National Coalition on Benefits (NCB) - Attendee
  • Association for Computing Machinery
  • American Benefits Council (ABC) - Participant
  • Toastmasters
  • Employee Benefit Research Institute (EBRI) - Research Contributor
  • International Association of Administrative Professionals
  • American Marketing Association
  • Professional Association of Health Care Office Management (PAHCOM) - Certified Member
  • American Academy of Employee Benefits Attorneys

Certifications

  • Compensation and Benefits Analyst Training Certification Brightline
  • Cloud Benefits Administration Solutions Certification Tableau
  • Fundamentals of Employee Benefit Plans Certificate Beacon Labs
  • Health and Welfare Plans Course Certificate Ironclad Systems
  • Certified Public Accountant (CPA)
  • Group Benefits Associate (GBA)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Advanced Certificate in Employee Communications Beacon Labs

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