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Skills

  • Social skills teacher
  • CRM Systems
  • Weekly Payroll
  • Active listening
  • Psychosocial evaluations
  • Excel in category
  • Product ordering
  • Excellent communication
  • Clinical interventions
  • Bilingual in French

Work Experiences

  • Raised the stakes.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Sought advice.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Managed
  • Won
  • Solved
  • Ensured
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Metric and category are examples of abilities.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Proactive
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • In a variety of settings, capable of providing caring and methodological counseling services.
  • Deadline-driven
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Highly effective in process improvement, evaluating personnel performance, and putting in place top-notch strategies.
  • Mental Health Case Manager with 16 years of successful risk assessment and data analysis experience.

Accomplishments

  • Spearheaded a community mental health awareness campaign resulting in the enrollment of 15 new clients into needed healthcare services.
  • Successfully re-engaged 68% of inactive clients through comprehensive outreach and follow-up care coordination.
  • Supervised a team of 8 case managers, ensuring all client documentation adhered to HIPAA and confidentiality requirements.
  • Achieved sustained client retention improvement of 71% over 18 months by implementing individualized outreach protocols.
  • Led staff training on trauma-informed care approaches, contributing to more empathetic client interactions and a 62% reduction in complaints.
  • Achieved Scrum Master compliance for the case management department, ensuring all processes met relevant regulations, including HIPAA.
  • Developed and implemented peer support groups which reduced symptoms of client isolation by 77%, improving overall client well-being.
  • Trained new case managers on client engagement strategies and best practice frameworks, improving their onboarding success by 42%.
  • Increased sales 4% over 18 months.
  • Coordinated successful service transitions for clients moving between different levels of care, ensuring 70% satisfaction from surveyed clients.

Affiliations

  • American Mental Health Counselors Association (AMHCA)
  • Society for the Psychological Study of Social Issues (SPSSI)
  • Lions Club
  • Academy of Certified Social Workers (ACSW)
  • American Society of Safety Professionals
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Society of Women Engineers
  • American Medical Informatics Association
  • International Association of Case Management (IACM)
  • Association of Information Technology Professionals

Certifications

  • Co-Occurring Disorders Counseling Certification
  • Google Certified Professional Cloud Architect
  • Applied Suicide Intervention Skills Training (ASIST)
  • Certified Public Accountant (CPA)
  • Certified Autism Specialist (CAS)
  • Certified Behavioral Health Technician (CBHT)
  • Certified Peer Specialist (CPS)
  • Multidimensional Family Therapy (MDFT) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Family Support Partner (CFSP)

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