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Skills

  • Collaborating with Cross-Functional Teams
  • Network security protocols
  • Customer technical support
  • Intrusion Detection Systems (IDS) Setup
  • VoIP setup and maintenance
  • Vendor management and procurement
  • Backup and recovery solutions
  • System Automation with system
  • End-user training and support
  • Server Virtualization (program)

Work Experiences

  • Configured intrusion detection systems (IDS).
  • Consolidated multiple network domains post-merger.
  • Achieved zero data loss incidents post-implementation.
  • Adjusted bandwidth allocation policies.
  • Firewall, routing, and switching equipment configuration
  • Collaborated with software development teams to troubleshoot integrations and ensure continuous deployment pipelines worked seamlessly with network infrastructures.
  • Administered cloud computing resources on Asana.
  • Contributed to a 20% reduction in data breach vulnerability.
  • Setting up security settings or access permissions for individuals or groups
  • Conducted a comprehensive network analysis.

Summaries

  • Automated routine maintenance tasks using process.
  • Consistently reduced downtime during maintenance windows.
  • Achieved sustained uptime over two years.
  • Detail-oriented IT professional.
  • Aligned IT solutions with business growth.
  • Committed IT Support professional.
  • Adept at disaster recovery planning.
  • Adept at setting up cloud services.
  • Advanced troubleshooting skills.
  • Enforced encryption policies.

Accomplishments

  • Optimized connectivity across 17 locations by upgrading routers and managing wireless channel allocations, resulting in improved system stability.
  • Improved wireless network configuration parameters, achieving a 23% increase in user connectivity across 10 access points.
  • Implemented a network monitoring system to detect and address intrusions in real-time, reducing security breaches by 48% over one year.
  • Optimized IP addressing schemas across 7 network segments to significantly reduce conflict and improve overall communication efficiency.
  • Developed and enforced IT security policies and procedures that resulted in a 22% decrease in unauthorized access incidents.
  • Developed and executed backup and disaster recovery strategies that reduced downtime during outages from system to method.
  • Collaborated with vendors to upgrade internet services and improve bandwidth capacity, leading to a 30% increase in network speed company-wide.
  • Upgraded company’s server infrastructure, improving server uptime by 60% and avoiding costly service disruptions.
  • Managed software license renewals and vendor contracts, ensuring compliance and saving $182,000 in budget expenditures annually.
  • Audited and rectified network vulnerabilities, achieving a category in 2019 and mitigating previous security gaps.

Affiliations

  • Held leadership roles within the Association for Computing Machinery (ACM), mentoring juniors on IT support and network sustainability techniques.
  • Participated in the 2024 National Cybersecurity Awareness Month (NCSAM) and acted as a local advocate for best cybersecurity practices.
  • Awarded ITIL from EC-Council, proficient in ethical hacking and penetration testing techniques.
  • Lead instructor for secure networking workshops offered through framework to educate IT professionals on cyber defense strategies.
  • Participated in the 2016 Black Hat conference for hands-on experience with the latest network security vulnerabilities and mitigations.
  • Member of the Wireshark Global Network Analysis Community since 2017, specializing in packet analysis and network diagnostics.
  • Consortium member for the development of next-gen IT protocols within the Internet Engineering Task Force (IETF).
  • Engaged with International Association for Cryptologic Research (IACR), enhancing encryption methods for secure IT systems.
  • Attended 2019 ITIL Foundation conference, gaining insights into effective service management in IT network operations.
  • Member of 2015 National Cyber Security Alliance, contributing to awareness initiatives on data privacy and protection strategies.

Certifications

  • CompTIA Network+ Certification
  • CompTIA Security+ Certification
  • Fortinet NSE Certification Program – NSE 4 Network Security Professional
  • Microsoft Certified: Azure Fundamentals
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Palo Alto Networks PCNSE Certification
  • Certified Wireless Network Administrator (CWNA)
  • Red Hat Certified System Administrator (RHCSA)
  • ITIL 4 Foundation Certification
  • Certified Information Security Manager (CISM)

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