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Skills

  • Network security protocols
  • Monitoring Network Traffic (Power BI)
  • Compliance with Industry Standards (e.g., HIPAA, GDPR)
  • Patch management automation
  • Cloud Platform Integration (program, 10 Users)
  • Router and switch configuration
  • Backup and recovery solutions
  • End-user training and support
  • Powershell scripting
  • Technical documentation and training

Work Experiences

  • Configured cloud service platforms for 16 users.
  • Collaborated with software development teams.
  • Achieved zero data loss incidents post-implementation.
  • Firewall, routing, and switching equipment configuration
  • Troubleshoot network or connectivity issues for individuals or groups of individuals.
  • Am responsible for planning and carrying out scheduled maintenance upgrades.
  • Addressed issues affecting network performance.
  • Contributed to success at Summit Group.
  • I'm keeping track of network support activities.
  • Adjusted bandwidth allocation policies.

Summaries

  • Adept at setting up cloud services.
  • Collaborated on the integration of cloud platforms.
  • Collaborative IT support professional.
  • Consistently reduced downtime during maintenance windows.
  • Achieved a 40% improvement in team response rates.
  • Efficient at troubleshooting network issues, reducing escalations to senior staff by 85% through timely and effective problem resolution in high-traffic environments.
  • Automated routine maintenance tasks using process.
  • Assisted senior management with data-driven decision-making.
  • Achieved 85% less downtime.
  • Delivered 66% uptime.

Accomplishments

  • Improved wireless network configuration parameters, achieving a 23% increase in user connectivity across 10 access points.
  • Reduced help desk response times by 26% by implementing an automated ticket prioritization system, improving overall IT support workflow.
  • Developed and enforced IT security policies and procedures that resulted in a 22% decrease in unauthorized access incidents.
  • Researched and deployed cloud-based storage solutions, reducing local storage costs by $40,000 and increasing availability by 49%.
  • Participated in annual security audit, contributing to an overall compliance score of 68%, and ensuring adherence to industry standards.
  • Helped streamline asset management processes with system, resulting in a 3% improvement in tracking company IT resources.
  • Audited and rectified network vulnerabilities, achieving a category in 2019 and mitigating previous security gaps.
  • Consolidated multiple network domains post-merger, streamlining access and security protocols for over 5 employees, reducing downtime by 75%.
  • Collaborated with vendors to upgrade internet services and improve bandwidth capacity, leading to a 30% increase in network speed company-wide.
  • Re-engineered network structures in Austin office space, decreasing end-user connectivity issues by 51% and enhancing user experience.

Affiliations

  • Consortium member for the development of next-gen IT protocols within the Internet Engineering Task Force (IETF).
  • Held leadership roles within the Association for Computing Machinery (ACM), mentoring juniors on IT support and network sustainability techniques.
  • Enrolled in the Jira Certification Program focused on cloud-based networking solutions.
  • Volunteer IT support professional for the annual CyberPatriot competition, guiding youth in network security challenges.
  • Presented at DEF CON 2021, on network fortification strategies and case studies of real-world cyberattack mitigation.
  • Cybersecurity and Infrastructure Security Agency (CISA) workshop participant, collaborating on collaborative defense strategies for enterprise networks.
  • Completed a Network Security Management Certification from Offensive Security, elevating expertise in threat detection.
  • Achieved Cisco Certified Network Professional (CCNP) membership, focusing on enterprise network operations and troubleshooting.
  • Member of CompTIA IT Network Fundamentals, keeping at pace with advancements in network installation tools and maintenance protocols.
  • Active participant in monthly Tableau User Group, sharing insights on optimizing network speed and resilience.

Certifications

  • Cisco Certified CyberOps Associate
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Google Cloud Professional Cloud Network Engineer Certification
  • ITIL 4 Foundation Certification
  • Certified Windows Server Administrator procedure
  • Certified Wireless Network Administrator (CWNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Troubleshooting Professional 2017 - Asana
  • Fortinet NSE Certification Program – NSE 4 Network Security Professional

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