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Skills

  • Organization
  • Cultural sensitivity training
  • First Aid/CPR
  • Multilingual communication (category, standard, procedure)
  • Event planning and coordination
  • Regulatory compliance
  • First-year integration strategies for international students
  • Project organization
  • Social media engagement (Workday)
  • Public speaking in multicultural settings

Work Experiences

  • Achieved a 58%-point boost in student satisfaction.
  • Boosted campus participation by 17% year-over-year.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Collaborated with the compliance.
  • Achieved a 67% reduction in student onboarding issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed feedback from post-orientation surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results over 6 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Compassionate leader focused on improving the international student experience through peer mentoring, satisfaction-driven advising, and event coordination, leading to retention rates improving by 67%.
  • International Student Orientation Leader with 10 years of successful performance reporting and team leadership experience.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Achieved a 62% reduction in onboarding issues.
  • Achieved attendee participation rates of 34%.
  • Collaborative team player.
  • Collaborative and culturally informed professional.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Spearheaded orientation re-design for first-year international students, increasing participation by 70% over previous cohorts.
  • Successfully handled last-minute crises during orientation events, resolving issues quickly and ensuring events proceeded seamlessly.
  • Developed and monitored a series of workshops addressing academic expectations and cultural adaptation, contributing to a 37% reduction in academic probation cases for international students.
  • Led weekly orientation group sessions focusing on cross-cultural transition topics such as homesickness, language barriers, and social integration, helping students from 11+ countries feel more welcomed.
  • Implemented crisis intervention techniques to troubleshoot issues faced by international students, reducing response times by 72% and enhancing overall student well-being.
  • Chaired diversity and inclusion presentations for different student groups, resulting in an increase in intercultural event participation by 21%.
  • Increased international student leadership development by initiating training programs on organizational and event planning skills, boosting student participation in campus organizations by 73%.
  • Coordinated airport pick-up services for 8+ international students, alleviating their early relocation challenges and improving first-week satisfaction scores by 56%.
  • Developed and standardized digital orientation materials, which improved accessibility and reduced distribution costs by 60%.
  • Managed orientation budgets, ensuring fiscal responsibility and reducing overall event costs by 27% compared to previous years.

Affiliations

  • International Association of Administrative Professionals
  • Student Representative on University Globalization Taskforce
  • Society of Human Resource Management
  • Affiliated Facilitator for Student Success & Retention Programs
  • American Society of Safety Professionals
  • National Society for Experiential Education (NSEE)
  • International Leadership Association (ILA)
  • Student Affairs Administrators in Higher Education (NASPA)
  • American Marketing Association
  • Contributor to Campus Internationalization Committee

Certifications

  • Certified Public Accountant
  • IC3 Digital Literacy Certification
  • Intercultural Communication Certification Beacon Labs
  • Social Media Marketing Certificate Asana
  • Google Workspace Professional Certificate
  • CompTIA Security+
  • Global Career Development Facilitator (GCDF) Certification
  • Certified Community Mediator (CCM) Ironclad Systems
  • Certified Facilitator for Icebreaker and Team Building Activities 2019
  • Google Certified Professional Cloud Architect

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