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Skills

  • Problem-solving in dynamic and fast-paced environments
  • System equipment
  • Regulatory compliance
  • Problem resolution
  • Supervision
  • Innovative icebreaker activity development
  • Multilingual communication (category, standard, procedure)
  • Business operations
  • Organization
  • Team building

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 58%-point boost in student satisfaction.
  • Increased school registrations by over 7% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Conducted needs assessments for students arriving from the Midwest, identifying critical gaps in services and solutions that reduced attrition by 32% in the first semester.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved a 21% decrease in student drop-in visits to counseling services.
  • Achieved a peer leader satisfaction rate of 42%.
  • Conducted informational sessions.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Attended by 10 students.

Summaries

  • Achieved a 62% reduction in onboarding issues.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Collaborative and culturally informed professional with a strong record of executing campus-wide events that boost participation and foster community-building among international students.
  • During her 16-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Collaborative team player.
  • Collaborative and culturally informed professional.
  • Clear understanding of client relations and quality assurance as well as data analysis training.
  • Adept at utilizing technology to enhance virtual orientations, achieving attendee participation rates of 69% during the onboarding process using tools such as Tableau.

Accomplishments

  • Organized virtual meet-and-greet sessions for international students, facilitating global networking and making participants feel more connected to their peers.
  • Collaborated with team of 14 in the development of process.
  • Supported over 6 new international students across 4 different countries by arranging personalized advising sessions, contributing to a 31% improvement in student satisfaction ratings.
  • Created an interactive, asynchronous online module for cultural adaptation, boosting engagement by 53% compared to previous in-person sessions.
  • Successfully collaborated with cross-functional teams, including the Registrar’s Office and International Student Services, to deliver orientation programs for 13 incoming students.
  • Trained a team of 17 student volunteers on effective cross-cultural communication methods, enhancing their competency in conflict resolution and student engagement.
  • Published informational resources in 4+ languages, improving new student information accessibility and retention by 57%.
  • Acted as the primary liaison between international students and university departments, facilitating smooth communication and addressing student needs to improve retention rates by 61%.
  • Implemented crisis intervention techniques to troubleshoot issues faced by international students, reducing response times by 72% and enhancing overall student well-being.
  • Led weekly orientation group sessions focusing on cross-cultural transition topics such as homesickness, language barriers, and social integration, helping students from 11+ countries feel more welcomed.

Affiliations

  • Alumni Mentor Program for International Students at method
  • National Association of Social Workers
  • Project Management Institute
  • Society of Human Resource Management
  • Toastmasters
  • Peer Mentorship Program Developer at category
  • Student Representative on University Globalization Taskforce
  • Association for Conflict Resolution (ACR)
  • Association for Computing Machinery
  • Procedure International Office Peer Advisor

Certifications

  • Professionalism and Etiquette in Higher Education Certificate Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Social Media Marketing Certificate Asana
  • First Aid/CPR Certified
  • Advanced Presentation Skills: Storytelling and Engagement Techniques Salesforce
  • Campus Safety & Security Certification Raleigh
  • Certified International Education Professional (CIEP) - Lakeside Partners
  • Global Career Development Facilitator (GCDF) Certification
  • CompTIA A+ Technician

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