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Skills

  • Cost reviewing
  • Upselling and cross-selling
  • Oral and written communication
  • Developing local contracts
  • Outbound telephone marketing
  • Customer training
  • Customer rapport
  • Order management
  • Conflict resolution techniques
  • Forecasting abilities

Work Experiences

  • Listened carefully to client feedback and collaborated with the product development team to launch a groundbreaking service that is expected to generate $3 million in revenue.
  • Minimized loss by directly negotiating payment terms with clients, achieving a 10% recovery rate on a consistent basis.
  • Am a logical account manager with 2 years of experience in forming strategic alliances, retaining key accounts, and expanding profit channels.
  • Collaborated with Senior Account Representative and Senior Account Representative on campaign planning, design, implementation, and evaluation.
  • Was in charge of maintaining and organizing a customer database of over 7 clients across the United States.
  • By utilizing a variety of marketing channels and sales strategies, I was able to increase profitability and grow my pipeline.
  • Answered 16 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory.
  • Calculated sales commission for a sales team of 20+ reps.
  • Completed SAP on time and promoted the effectiveness and benefits of Power BI.

Summaries

  • Talented Retail Advertising Sales Representative with 14 years of experience and success in measuring sales, publication, and website performance using metrics.
  • Project management in framework settings and cross-functional collaboration in client relations settings.
  • Procedure, method, and initiative are all available.
  • Pursuing a position as an Account Manager, where hard work and dedication will be rewarded.
  • Persuasion expert and sales leader.
  • Senior Account Representative pays attention and is well-educated in stakeholder engagement and risk assessment.
  • Proficient in promoting program by leveraging performance reporting and risk assessment knowledge.
  • Detailed professional with a talkative personality and a creative mindset.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Multitasker, skilled communicator, and complex problem solver.

Accomplishments

  • Documented
  • Reduced
  • Proposed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Financial Reporting: Accurately compiled financial analysis data reports and forecasting documents for $3M revenue generating company.
  • Collaborated closely with regional sales leaders, increasing client renewals in program by 60%, outperforming key competitors.
  • Recommended
  • Client Interface: Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Built strong relationships with C-suite decision-makers, driving Asana adoption across 5 enterprise-level accounts.

Affiliations

  • Completed Advanced Client Relations and Account Expansion Program from the Association for Strategic Account Management (ASAM).
  • Member of the Senior Representatives' Network, collaborating with top-tier account professionals to share best practices in churn prevention.
  • Member of the National Sales Association (NSA) with a focus on consultative selling and competitive analysis.
  • Active contributor to the Sales & Account Management Community, participating in discussions on the latest CRM technologies and tools.
  • Enrolled in executive leadership development courses through the National Account Executives Association (NAEA) to refine team leadership and mentoring abilities.
  • Pursuing certification through the Institute of Sales & Marketing Management (ISMM), focusing on advanced client management techniques.
  • Completed ITIL with the Project Management Institute (PMI), focusing on project management for client accounts and stakeholder engagement.
  • Attended workshops hosted by the Key Accounts Management Academy, focusing on long-term relationship building and account development.
  • Certified CRM implementation specialist with Adobe Creative Suite via the International Customer Management Institute (ICMI).
  • Active member of the Customer Experience Professionals Association (CXPA), regularly participating in workshops focused on NPS and customer satisfaction improvement.

Certifications

  • Certified Protection Officer (CPO)
  • Salesforce
  • LinkedIn Sales Navigator Certification
  • American Academy of Financial Management (AAFM)
  • Key Account Management Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Account Management & Maintenance (AMM)
  • Certified Professional Salesperson (CPS) – National Association of Sales Professionals
  • CompTIA Network+
  • HubSpot Sales Software Certification

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