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Skills

  • Process streamlining
  • Supervision
  • Commercial construction
  • Project estimation and bidding
  • Budgets
  • Project coordination
  • Client relationship management
  • Team management
  • Workflow Optimization
  • Residential construction

Work Experiences

  • Went over the project details to make sure the materials and equipment for the job sites were correct.
  • Coordinated installation projects across multiple locations.
  • Assessed team members' abilities and assigned tasks based on their knowledge and experience.
  • Achieved an incident-free record for 18 consecutive years.
  • Collaborated with vendors and stakeholders.
  • Achieved $14 in company savings.
  • Collaborated with customers to customize installation plans, ensuring alignment with both budgets and timelines.
  • Completed projects under budget.
  • Increased team productivity by streamlining method tasks and improving implemented.
  • Achieved a 43% improvement in customer satisfaction scores.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-focused Install Coordinator with expertise in managing relationships and ensuring post-install success, leading to a Top Performer for customer service in 2019.
  • Pursuing a position that rewards hard work and dedication.
  • Collaborative Install Coordinator using project management tools to enhance visibility and streamline processes, reducing downtime by 85%.
  • Exceptional team leader with demonstrated Power BI and process improvement expertise.
  • Install Coordinator with 15 years of successful performance reporting and workflow optimization experience.
  • Experienced Install Coordinator with exceptional team supervision, project coordination, and analytical problem-solving skills in managing Miscellaneous operations.
  • Adaptive leader focused on balancing budget and resources.
  • Collaborated with sales teams.
  • Adhered to timelines without sacrificing quality.

Accomplishments

  • Assisted in the roll-out of new company-wide project management software, which led to a 55% reduction is task completion time for installation projects.
  • Served as the primary liaison between clients and installers, ensuring all stakeholder concerns were addressed which led to a 45% improvement in client satisfaction scores.
  • Optimized project scheduling across 13 installation teams, reducing project completion times by 83% without compromising quality.
  • Implemented a new client relationship management strategy, improving customer satisfaction by 55% during project follow-ups and post-installation assessments.
  • Collaborated with cross-functional teams to resolve installation-related challenges, reducing escalation time by 85% and improving overall customer response rate.
  • Generated significant cost savings of $13 annually by improving the allocation of installation materials and reducing project waste to 30%.
  • Consistently resolved technical issues during installations, minimizing downtime and enhancing client satisfaction levels by 84%.
  • Proactively communicated with over 6 clients monthly, ensuring seamless coordination and completion of installation projects ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received excellent ratings for meeting or exceeding installation deadlines 62% of the time, translating to fewer project overruns.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • International Telecommunications Union (ITU)
  • International Council of Nurses
  • National Institute for Certification in Engineering Technologies (NICET)
  • Smart Buildings Integrators Association (SBIA)
  • International Organization for Standardization (ISO) 9001 Certification
  • Freemason
  • National Safety Council (NSC)
  • Building Owners and Managers Association International (BOMA)

Certifications

  • Certified Public Accountant (CPA)
  • IMFA Certified Facility Manager (CFM) – International Facility Management Association
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Process Improvement Specialist – Benchmark Six Sigma
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Associate in Project Management (CAPM)® by Project Management Institute (PMI)
  • Building Automation Systems Technician Certification
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Facilities Management Professional (FMP) Certification - standard

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