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Skills

  • EMR / EHR
  • Medical office administration
  • Interdepartmental coordination
  • Documenting and updating patient information
  • Outpatient care
  • Observing responses
  • Discharge planning and follow-up coordination
  • Responding to emergencies
  • Hospital paging systems proficiency
  • Measuring bodily fluids

Work Experiences

  • Assisted nursing staff with medical forms.
  • Collaborated with nursing staff to update patient records using standard, drastically reducing data entry errors by 75%.
  • Consulted with physicians to triage incoming patients based on urgency, reducing ER wait times by an average of 6 minutes.
  • Achieved zero privacy violations in 2015.
  • Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
  • Avoided possible delays in treatment.
  • Consulted with physicians to triage incoming patients.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Cleaned and sterilized equipment to reduce the risk of patient infection and cross-contamination.
  • Promoted good oral and personal hygiene by assisting initiative patients with shaving, bathing, and tooth brushing.

Summaries

  • Excellent multitasking and attention to detail skills.
  • Achieved a 43% reduction in response time for patient requests.
  • Contributed to better patient outcomes.
  • Achieved a 38% increase in operational room efficiency.
  • Sincere nursing professional with exceptional skills in assessing patient needs and collaborating with healthcare teams.
  • With compassion and attention to detail, she is skilled at addressing patient needs.
  • Accomplished Nursing Station Clerk.
  • Certified Nursing Assistant with extensive experience in patient care and administrative functions in hospitals.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Trained 17 new clerical staff in proper handling of patient data, ensuring 100% compliance with HIPAA regulations.
  • Scheduled diagnostic testing for patients, increasing adherence to medical protocols and achieving a 53% reduction in missed appointments.
  • Digitized historical patient records into the new system, indexing over 17 files, which improved data access and retrieval time by 31%.
  • Collaborated with billing department to address coding inconsistencies, reducing patient billing discrepancies by $18 and improving accuracy.
  • Processed incoming calls in a timely manner, reducing call hold times by 81% and enhancing overall patient communication.
  • Introduced an automated form entry system that decreased manual input errors by 72%, enhancing overall workflow efficiency.
  • Played an instrumental role in onboarding staff for a new health IT system, achieving 25% adoption rate among healthcare teams within 2 days.
  • Developed and implemented a stock monitoring system, ensuring optimal inventory levels and reducing stock-outs by 64%.
  • Recognized as employee of the month by standard for exemplary performance in patient care coordination and multitasking under pressure.
  • Maintained and updated daily schedules for 18 medical providers, optimizing appointment load and increasing booking efficiency by 55%.

Affiliations

  • Registered Health Information Technician (RHIT) program
  • American Marketing Association
  • Basic Life Support (BLS) Certification 2016
  • Toastmasters
  • HIPAA and OSHA Regulatory Compliance Training, 2021
  • Association for Computing Machinery
  • Administrative Medical Office Assistance Workshop Raleigh
  • First Aid Certification by the American Red Cross 2024
  • National Institute for Health Care Management Foundation (NIHCM)
  • American Association of Medical Assistants (AAMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Basic Computer Skills for Medical Office Professionals
  • Medical Records Filing and Archiving Training
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • American Hospital Association (AHA) Patient Rights and Responsibilities Training
  • Google Certified Professional Cloud Architect
  • TeamSTEPPS Fundamentals Certification
  • Personal Care Assistant (PCA) Certification
  • Medical Administrative Assistant Certification from Vantage

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