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Skills

  • Knowledge of healthcare protocols and standards
  • Supporting personal needs
  • Patient-focused care
  • Direct patient care
  • Responding to emergencies
  • Medical office technologies and software (ServiceNow)
  • Interdepartmental coordination
  • Medical terminology competency
  • EMR / EHR
  • Observing responses

Work Experiences

  • Completed orientation in 4 days.
  • Assisted in transitioning patient data to the standard.
  • Achieved procedure.
  • Worked with physicians to develop at-home medication guidelines and taught patients and families how to properly administer medications.
  • Assisted in transitioning patient data from paper to the framework, achieving 60% digitization within 5 weeks.
  • Collaborated with customer success to prioritize patient transfers, drastically reducing transfer times by an average of 7 minutes.
  • Achieved 56% digitization.
  • Gathered biological specimens for requested tests and prepared them for transport to the lab.
  • Consulted with physicians to triage incoming patients based on urgency, reducing ER wait times by an average of 6 minutes.
  • Used mobility devices and initiative equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.

Summaries

  • Accomplished Nursing Station Clerk.
  • Accomplished Nursing Station Clerk skilled in time management and scheduling, leading to a streamlined workflow and reduced delays across departments.
  • Within Miscellaneous, senior Nursing Station Clerk and outstanding performer in workflow optimization and process improvement.
  • Proven track record of taking the initiative to provide procedure treatments and utilizing team leadership expertise.
  • Achieved results within 11 days.
  • Collaborative team player skilled in working with nursing supervisors to ensure compliant staff schedules, preventing 57% of previous scheduling errors.
  • Achieved a 38% increase in operational room efficiency.
  • Proven track record of building strong patient relationships in order to provide excellent care and patient education.
  • Achieved results in 2022.
  • While serving patients of all backgrounds, I am committed to maximizing patient satisfaction, safety, and wellness.

Accomplishments

  • Spearheaded a paperless transition that saved the department 17 man-hours monthly and improved patient data security.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new clerks on the Microsoft Excel system, shortening orientation time by 18 days and reducing clerical errors by 72%.
  • Independently handled direct patient communication, resolving inquiries promptly and improving patient satisfaction by 70%.
  • Maintained and updated daily schedules for 18 medical providers, optimizing appointment load and increasing booking efficiency by 55%.
  • Trained 17 new clerical staff in proper handling of patient data, ensuring 100% compliance with HIPAA regulations.
  • Recognized as employee of the month by standard for exemplary performance in patient care coordination and multitasking under pressure.
  • Managed patient admissions and records using QuickBooks, contributing to accurate billing and reducing errors by $7 over 2015.
  • Discharged and admitted patients while maintaining accurate records, preventing discrepancies and saving the hospital $15 in 2023.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Society for Healthcare Management Systems (SHMS)
  • American Society of Safety Professionals
  • Safe Patient Handling Training Program (SPH), 2017
  • American Academy of Professional Coders (AAPC)
  • Allied Health Science Association of Illinois
  • Rotary International
  • Project Management Institute

Certifications

  • Certified Healthcare Access Associate (CHAA) from National Association of Healthcare Access Management (NAHAM)
  • Certified Patient Navigator (CPN) from Northwind
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Infection Control Certificate from Cedar Works
  • Medical Inventory Management and Supply Chain Certification
  • Emergency Preparedness and Response Certification
  • Certified Public Accountant (CPA)
  • Medical Terminology Certification from Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Health Unit Coordinator (CHUC) from National Association of Health Unit Coordinators (NAHUC)

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