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Skills

  • Collaboration on reducing technical debt in design solutions
  • Problem resolution
  • Creation of user onboarding flows
  • Relationship development
  • Data-driven decision-making using analytics platforms like Asana
  • Heatmap analysis for UX improvement
  • Conversion Rate Optimization (CRO)
  • Empathy building through direct user feedback
  • Content marketing strategy
  • Heatmap and session replay analysis using Power BI

Work Experiences

  • Adopted designs across international markets.
  • Boosted user activation rates by 20%.
  • Aligned design system with branding guidelines.
  • Boosted engagement by 57%.
  • Collaborated with product and development teams to optimize user flows, decreasing checkout abandonment rate by 75%.
  • Conducted focus groups to gather insights.
  • Analyzed requirements and designed, developed, and implemented software applications for multiple websites.
  • Pitched in to help senior developers meet tight deadlines during periods of low staffing.
  • Advocated for user-centered design practices within the company, contributing to a 43% improvement in stakeholder collaboration and decision-making.
  • Increased web traffic by improving navigation, implemented, and spearheaded.

Summaries

  • Bilingual and well-spoken, with the ability to collaborate with people from various backgrounds and personalities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Responding to challenges by designing and developing solutions, as well as developing web applications that are aligned with the services of customers.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Committed to high web design, user experience, usability, and speed for a diverse range of end-users.
  • Achieved a 85% reduction in abandonment rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Within Miscellaneous, senior User Experience Manager and outstanding performer in stakeholder engagement and risk assessment.
  • Solution-oriented professional who thrives in a highly collaborative work environment, solving problems and putting the customer first.
  • Working with a variety of APIs, third-party integrations, and databases while translating solutions into code.

Accomplishments

  • Managed end-to-end user testing cycles, validating design assumptions and leading to 45% fewer usability issues in post-launch testing.
  • Led competitive analysis and heuristic evaluations, identifying key usability improvements that increased returning customer rates by 26%.
  • Directed a usability testing project for a mobile application, leading to a 42% increase in task completion rates compared to the previous version.
  • Partnered with customer support teams to reduce user friction and improve satisfaction, decreasing support tickets by 22% related to UI/UX issues.
  • Initiated A/B testing processes for UI changes that resulted in a 25% increase in overall platform engagement within 10 months.
  • Guided the rebranding of the company's digital assets, increasing brand recognition and customer loyalty scores by 38%
  • Facilitated design thinking workshops with 12 stakeholders, which accelerated the product delivery timeline by 11 months.
  • Created detailed user journey maps for method, highlighting key pain points, which led to a successful redesign and a 49% decrease in user frustrations.
  • Built wireframes and interactive prototypes using standard, ensuring stakeholder alignment and reducing rework by 79% during the development phase.
  • Collaborated with a cross-functional team of 18 to increase user satisfaction scores by 66% through comprehensive user research and iterative design processes.

Affiliations

  • Association for Supply Chain Management (APICS)
  • User Experience Professionals Association (UXPA)
  • Certified Mobile UX Specialist - Beacon Labs
  • Jaycees
  • Toastmasters
  • Project Management Institute
  • Membership in the Service Design Network (SDN)
  • American Medical Informatics Association
  • Alumni of program, with a UX Focus in Human-Computer Interaction
  • International Association of Administrative Professionals

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Digital Product Manager (CDPM) – Product School 2023
  • Lean UX Masterclass Certification – Vantage
  • Salesforce
  • SAFe® 5.0 Advanced Scrum Master (SASM) – program
  • UX/UI Design Bootcamp Certificate – Harbor & Co. 2018
  • UX Strategy Fundamentals Certificate – metric
  • SHRM Senior Certified Professional (SHRM-SCP)

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