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Skills

Sanitation procedures
Client Feedback Analysis
Customer retention strategies
Supervision
Advanced Pedicure Techniques
Budgeting and cost reduction
Team management
Problem-solving
Operational improvement
MS Office

Work Experiences

Vendor management and Jira use were successfully initiated and implemented to modernize services and increase profits by 16%.
Looked for industry trends on social media and through online sources.
Achieved a 31% increase in appointment bookings.
Achieved results over a 14-month period.
Advised clients on post-treatment care, resulting in a 18% improvement in long-term customer satisfaction and fewer product-related complaints.
Achieved results within 10 months.
Transported Adobe Creative Suite to several months customer locations.
Built partnerships with local influencers to increase the visibility of our services, resulting in 14% increase in social media-driven bookings.
Boosted brand visibility.
Achieved Employee of the Year by maintaining a customer satisfaction rate of over 50% throughout 2018, recognized for excellent service quality and innovation in the salon.

Summaries

Accomplished Managing Manicurist.
Analyzed historical client data to consistently fine-tune upselling techniques, generating an additional $13 in monthly product sales.
Nail art and creative designs require unique creative abilities.
Attracted 14 new clients.
Achieved a 64% rise in overall salon service quality.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Aligned with environmental values.
Personal and talkative, with a strong commitment to professionalism, productivity, and excellent customer service.
Customer service oriented, hardworking, and dependable.
Achieved a 63% increase in client satisfaction.

Accomplishments

Designed and conducted in-house training sessions on health and safety protocols, ensuring full compliance with Lean.
Improved salon’s online client reviews by 58% stars through consistent customer satisfaction focus and high-quality service.
Collaborated with team of 9 in the development of process.
Developed a post-service follow-up strategy, contributing to 29% rise in client retention and repeat bookings.
Trained junior staff on advanced vendor management, leading to a 38% improvement in service quality and client satisfaction.
Led recruitment and training of new staff, resulting in 68% reduction in turnover and consistent talent retention.
Implemented a client loyalty program, raising repeat visits by 45% within one year.
Streamlined supply chain operations, reducing inventory costs by 46% without compromising on product availability.
Provided nail care education to junior staff, raising nail health awareness and reducing service errors by 45%.
Initiated a referral rewards program that resulted in 62% growth in new client acquisition.

Affiliations

National Association of Professional Women (NAPW)
Salon Owners and Professionals Association
National Accrediting Commission of Cosmetology Arts and Sciences (NACCAS)
Spa Industry Association
Association for Supply Chain Management (APICS)
Lions Club
Association for Computing Machinery
Beauty Industry Council
Women in Beauty and Wellness Association (WBWA)
National Cosmetology Association (NCA)

Certifications

Certified Public Accountant
Cisco Certified Internetwork Expert (CCIE)
First Aid/CPR Certified
CompTIA A+ Technician
OSHA Compliance Training for Salons – Meridian
Salon Marketing and Promotions Specialist – Harbor & Co./2022
Certified Public Accountant (CPA)
Advanced Nail Art Certification – Lakeside Partners
Certified Master Nail Technician (MNT) – Ironclad Systems
Microsoft Certified Systems Engineer (MCSE)

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