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Skills

  • Customer complaint resolution
  • Operational improvement
  • Line sanitation
  • Quality control
  • Organization
  • System equipment
  • Process improvement
  • Business operations
  • Health and safety compliance
  • Inventory controls

Work Experiences

  • Boosted brand visibility.
  • Oversaw the delivery of method project by initiative team, which resulted in program.
  • Collaborated with local businesses.
  • Kept track of all customer visits, employee schedules, and special events on a master appointment calendar.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 31% increase in appointment bookings.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated point-of-sale upgrades.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Attracted 14 new clients in a year.

Summaries

  • Accomplished Managing Manicurist excelling in VIP client relationships, delivering personalized care regimes and increasing retention rate by 66%.
  • Ambitious Managing Manicurist experienced in handling multi-tasking operations, balancing team oversight, client relations, and revenue growth efficiently.
  • Applied advanced nail techniques.
  • Accomplished Managing Manicurist.
  • Balanced team oversight and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Managing Manicurist with 4 years of successful budget management and project management experience.
  • Customer service oriented, hardworking, and dependable.
  • Managing Manicurist is a multi-talented Managing Manicurist who is consistently rewarded for planning and operational improvements.
  • 3 years of experience as a meticulous manicurist.

Accomplishments

  • Streamlined supply chain operations, reducing inventory costs by 46% without compromising on product availability.
  • Provided superior customer service, resulting in a 43% increase in client satisfaction scores in 2024.
  • Managed bi-monthly product inventory checks, reducing stock shortages by 80%.
  • Trained junior staff on advanced vendor management, leading to a 38% improvement in service quality and client satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an upselling strategy for premium nail services, increasing service revenue by 52% in 12 months.
  • Improved salon’s online client reviews by 58% stars through consistent customer satisfaction focus and high-quality service.
  • Resolved product issue through consumer testing.
  • Introduced a new booking software that reduced paperwork by 30% and improved overall staff productivity.
  • Led recruitment and training of new staff, resulting in 68% reduction in turnover and consistent talent retention.

Affiliations

  • Women in Beauty and Wellness Association (WBWA)
  • Lions Club
  • Wellness and Aesthetics Business Association
  • Salon Professionals Growth and Networking Group
  • Society of Women Engineers
  • National Accrediting Commission of Cosmetology Arts and Sciences (NACCAS)
  • Association of Cosmetology and Barbering
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • National Cosmetology Association (NCA)

Certifications

  • Certified Master Nail Technician (MNT) – Ironclad Systems
  • Advanced UV Gel Nail Certification – Meridian
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Bridal Nail Specialist – Beacon Labs
  • Certified Infection Protection Tech (CIPT) – Beacon Labs
  • Salesforce
  • Licensed Managing Manicurist
  • Nail Artistry and Design Certification – Brightline
  • Salon and Spa Management Certification – Brightline

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