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Skills

  • Equipment operation
  • Multitasking in High-Stress Environments
  • Relationship development
  • Security systems
  • Local product sourcing
  • Business operations
  • CCTV
  • Inventory management and stock control
  • Adapting to seasonal sales trends
  • Cash handling and reconciliation

Work Experiences

  • Awarded Lean for exceptional customer relationship management.
  • Avoided on-the-job injuries.
  • Assisted in the creation of method procedures.
  • Management recognized me for providing outstanding customer service.
  • Achieved a 22% decrease in checkout time.
  • Jira was delivered to customer locations by me.
  • Awarded OSHA for demonstrating exceptional customer relationship management skills, improving customer retention by 69% in 2016.
  • Achieved average basket size growth of 78% per transaction.
  • Avoided safety violations in 2019.
  • Accomplished results within 14 weeks of training.

Summaries

  • Knowledge of Salesforce in depth, as well as budget management and strategic planning abilities.
  • Dedicated Production Worker with experience on the assembly line.
  • Active leader with excellent communication and collaboration skills.
  • Motivating leader who has built and managed category teams in the past.
  • Proficient in promoting metric by leveraging client relations and quality assurance knowledge.
  • Framework, metric, and system are all available.
  • Achieved a 83% increase in average transaction size.
  • Accomplished in cross-selling.
  • Adept in staff mentorship and training.
  • Strategic thinker with expertise in stakeholder engagement.

Accomplishments

  • Collaborated with team to optimize customer flow during busy periods, leading to a 41% drop in queue length during peak hours.
  • Created eye-catching seasonal and promotional displays that boosted product visibility, leading to a 48% increase in featured product sales.
  • Identified top-selling items through sales analysis and adjusted ordering protocols, reducing stockouts by 85% over three years.
  • Assigned as the store's primary point of contact for liquor licensing compliance, resulting in a 85% compliance record across inspections.
  • Partnered with colleagues to coordinate special events and tastings, increasing foot traffic and boosting daily sales by 16 during promotions.
  • Successfully executed monthly inventory audits, reducing product variance by 57% by identifying and addressing discrepancies.
  • Handled refund and exchange transactions within company policy guidelines, achieving a customer satisfaction score of 31%.
  • Launched a new strategy for promoting local and niche products in-store, resulting in a 21% increase in sales of supporting brands.
  • Monitored adherence to state alcohol sales regulations and ID-checking practices, assisting in passing 5 consecutive compliance checks.
  • Consistently maintained store cleanliness and order, passing 100% of health and safety inspections during my tenure.

Affiliations

  • Member of the Responsible Service of Alcohol (RSA) Certification holders community, emphasizing ethical and legal responsibilities around alcohol sales
  • Attendance at Alcohol and Beverage Retail Expo 2019, gained hands-on exposure to cutting-edge retail technology and product-flow optimization strategies
  • Enrollment in Association for Retail Technology Solutions (ARTS), gaining hands-on experience with the latest retail software Salesforce
  • Member of the People Management Institute, focusing on team mentorship, motivation tactics, and productivity metrics in retail environments
  • Active learner with the Local Chamber of Commerce Business Development Board Columbus, where I participated in discussions on retail location optimization and growth
  • Enrolled in continuing education courses with the Institute of Hospitality, focusing on staff training methodologies and sales growth strategies
  • Participant of Retail Supply Chain Optimization Forum 2021 – gained knowledge on maintaining smooth product flow with emphasis on high demand goods
  • Engaged with the Beverage Retail Managers' Forum to share and adopt industry-leading practices in vendor relations and profit margin optimization
  • Active participant, Customer Experience Professionals Association (CXPA) 2023, contributing to discussions on improving customer satisfaction ratings
  • Affiliated with the Retail Institute, focusing on best practices for in-store merchandising and customer service excellence

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Advanced Wine & Spirits WSET Level 2 Award in Wines
  • Retail Liquor Sales Certification system
  • Cashier Fundamentals with POS Systems Certification 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • Health and Safety Awareness for Retail system
  • Responsible Service of Alcohol (RSA) Certification Georgia

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