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Skills

  • Multi-line phone proficiency
  • QuickBooks expert
  • Creating and Maintaining Filing Systems
  • Encryption and Secure Data Transfer Protocols
  • Project Planning
  • File maintenance
  • Database Query and Report Generation
  • Strategic planning
  • Customer service orientation
  • RFID File Tagging

Work Experiences

  • Analyzed document access trends and recommended system improvements that reduced retrieval delays by 41% on average.
  • Archived sensitive documents using authorized software.
  • Kept track of all work hours spent researching and processing initiative document requests.
  • Achieved a 27% decline in storage operational costs.
  • Wrote targeted correspondence to go along with the delivery of outgoing document packages.
  • Compiled monthly reports on record retrieval requests.
  • Collaborated with Legal Counsel.
  • Collaborated with cross-functional teams.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Invoiced government, private sector, and procedure clients for completed information requests.

Summaries

  • Executive Assistant with a passion for developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and help the company meet its goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Accomplished in implementing tracking and indexing systems, delivering a 72% improvement in document retrieval processes.
  • Achieved 42% increase in records accuracy by conducting regular audits and resolving discrepancies in filing systems.
  • Customer service, client satisfaction, and team communication are all priorities for me.
  • Within Miscellaneous, senior Records Management Assistant and outstanding performer in vendor management and workflow optimization.
  • Conducted routine QA checks.
  • Cut down retrieval times.
  • Achieved a cleaner, more accessible document infrastructure.
  • Records Management Assistant with Miscellaneous degree and 16 years of experience in the field.

Accomplishments

  • Monitored and managed the audit readiness of 6 records, ensuring 100% compliance with document retention policies for logistics.
  • Proactively managed retention schedules for method documents, ensuring compliance with internal and external regulations.
  • Implemented secure remote access protocols for digital records management system, enhancing document access for remote employees.
  • Successfully addressed 80% of record retention compliance issues ahead of a major audit within 18 months.
  • Coordinated the secure destruction of 14 outdated records compliant with framework, improving audit preparedness.
  • Documented records transfer requirements between departments, assuring data security protocols were followed for 5% of all transfers.
  • Worked closely with external auditors to retrieve and organize 27% of requested documentation within three years.
  • Reviewed and updated file classification methods, reducing misfiled documents by 21% across three years.
  • Created a centralized document retention tracking report used by senior management to address compliance issues before audits.
  • Managed digital and physical storage of records with a 48% improvement in retrieval response time across the department.

Affiliations

  • Institute of Certified Records Managers (ICRM)
  • American Marketing Association
  • Association for Records Managers and Administrators (ARMA) Chapter Member Boston
  • National Association of Government Archivists and Records Administrators (NAGARA)
  • Federal Information and Records Management Council (FIRMC)
  • Records Management Society (RMS) of metric
  • Data Management Association (DAMA) International - Atlanta Chapter
  • Academy of Certified Archivists (2019 Certification)
  • International Association of Records Managers and Administrators (ARMA International)
  • Project Management Institute (PMI) - Knowledge Management Community Membership

Certifications

  • Information Management Professional (IMP) Certification - AIIM
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Professional (CIP) – Summit Group
  • Project Management Professional (PMP)
  • GDPR Data Protection Officer Certification - IAPP
  • Data Protection Practitioner (DPP) Certification - Meridian
  • Certified Paralegal - National Association of Legal Assistants
  • Information Governance Professional (IGP) - ARMA International
  • Digital Preservation Outreach & Education Program Certificate - Library of Congress
  • ISO 15489 Information and Documentation Certificate - method

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