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Skills

  • Identification checks
  • Cash register and POS system operations
  • Payment processing
  • Coupons and gift cards
  • Communication with suppliers
  • Cash register skills
  • Cleanliness
  • Cleaning and sanitizing
  • Cash drawer management
  • Credit card processing

Work Experiences

  • Used Adobe Creative Suite to create and submit end-of-shift reports.
  • Collaborated with the management team.
  • Applied skills during customer emergencies.
  • Achieved zero violations reported.
  • Collaborated closely with management to optimize fuel delivery schedules based on customer demand, stretching resources effectively.
  • Achieved 18 new enrollments.
  • Balanced multi-tasking between providing customer service, restocking merchandise, and maintaining forecourt safety with 100% satisfaction rating by CPA.
  • Collaborated with the management team to address customer complaints, leading to a 78% reduction in negative feedback from 2023 to 2020.
  • Awarded Outstanding Service Award in 2021 for exceptional service and exceeding monthly sales targets in store upsells by 17%.
  • Achieved faster transaction times by 82%.

Summaries

  • Dedicated metric Cashier with prior experience in high-end retail.
  • Increased sales in the past by promoting current deals.
  • Experienced Forecourt Assistant with success in driving innovation and early adoption of emerging technologies and platforms.
  • With a commitment to efficiency and accuracy, I am skilled at quality assurance.
  • Motivated cashier and stocker with Miscellaneous experience of 2 years.
  • Capable of accurately taking order information and quickly serving customers.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Forecourt Assistant with extensive knowledge of retail operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Drove sales of automotive products such as motor oils and windshield wipers by 66% through active customer engagement and product recommendations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Applied CPR and first aid skills for 11 incidents, contributing to a safe environment and bolstering customer trust in services.
  • Ensured optimal product display and forecourt cleanliness, directly contributing to an improved customer satisfaction score of 25%.
  • Trained 4 new hires on fuel operations, health and safety procedures, and customer service protocols, enhancing team competence by 65% within the past year.
  • Maintained full compliance with local environmental regulations regarding fuel storage, achieving 100% pass rates during all inspections.
  • Implemented upselling techniques that drove a 74% increase in premium fuel and car wash sales over a several months period.
  • Utilized communication skills to guide and assist customers with vehicle-related issues such as fuel selection, resulting in higher service quality and satisfaction.
  • Processed vital customer transactions, refunds, and resolving payment disputes, maintaining an 36% accuracy and customer satisfaction rate.
  • Created a fuel price monitoring system using Adobe Creative Suite, adjusting prices in real-time based on competitor analysis, increasing fuel sales by 38% over one year.

Affiliations

  • Frontline Leadership Training – Summit Group
  • Fuel Retailers Association of Seattle
  • Rotary International
  • Certified Cash Handling Professional (CCHP)
  • Automated Fuel Control System Training – QuickBooks
  • Association for Computing Machinery
  • Petroleum Equipment Institute (PEI)
  • International Council of Nurses
  • Retail Merchandising and Marketing Association
  • Global Partners LP Training Program

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Team Leadership and Shift Management Certification - framework
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • OSHA General Industry Safety and Health Certification - Lakeside Partners
  • Certified Environmental Spill Responder - Lakeside Partners
  • ServSafe
  • Automotive Care Products Specialist - method
  • Gas Station Compliance and Regulatory Training - metric
  • Customer Interaction and Service Best Practices - Lakeside Partners

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