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Skills

  • Vendor management
  • Bilingual or Multilingual communication German
  • Catering coordination
  • MS Office
  • Inventory management
  • Insurance billing
  • Client relationship management
  • Guest relations
  • Client feedback system implementation
  • Donor relations

Work Experiences

  • Collaborated with the facilities team on green initiatives.
  • Achieved a 35% improvement in energy efficiency.
  • Collaborated with IT teams.
  • Learned quality assurance and stakeholder engagement to help with office needs.
  • Collaborated with engineering to organize conferences.
  • Achieved a 44% increase in client satisfaction.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Collaborated with the marketing team to promote events through process, increasing event attendance by 27% within one year.
  • Closely monitored post-event surveys.
  • Achieved a 68% improvement in energy efficiency by collaborating with the facilities team on green initiatives throughout the conference center.

Summaries

  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adept at managing audio-visual equipment setup.
  • Communicative and team-oriented, with Power BI expertise.
  • Interested in bringing 5 years of experience to a growing program organization.
  • Results-oriented Travel and Hospitality professional with client relations, workflow optimization, and stakeholder engagement strengths.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Successfully organized memorable events that reflected the clients' vision.
  • Travel and Hospitality student seeking hands-on experience through an internship in strategic planning.
  • PMP certified

Accomplishments

  • Implemented cross-team collaboration to manage and resolve client-vendor disputes, reducing last-minute event changes by 35% through conflict resolution techniques.
  • Initiated a continuous improvement plan for conference execution, reducing budget overruns from 25% to 73% consistently.
  • Developed a space optimization model that increased conference center room usage efficiency by 56%, leading to maximized revenue by 15.
  • Ensured compliance with all health and safety regulations at every event, resulting in a 6-year safety incident-free streak.
  • Implemented regular team training sessions on customer service best practices, achieving a 23% increase in positive guest feedback.
  • Led a team of 12 staff during peak-event periods, ensuring smooth operations and securing an average rating of 21%/100 in client feedback surveys.
  • Coordinated logistics for over 13 international conference attendees, ensuring compliance with procedure visa and travel regulations, contributing to an improvement in global participant attendance.
  • Managed AV and technical support teams for multi-day conferences, ensuring 75% uptime across all presentations.
  • Secured 2 high-profile keynote speakers for annual conferences, boosting event attendance by 73% and reinforcing the brand’s reputation.
  • Created post-event surveys and compiled key findings into actionable insights for improving future events, leading to a 72% increase in NPS scores.

Affiliations

  • Participant, Leadership and Team Management Workshops hosted by MPI 2016
  • Volunteer, Event Technology Lab hosted by PCMA in 2023, specializing in ServiceNow
  • Delegate, process Conference Logistics Panel Discussion, Boston, 2023
  • Cross-Departmental Leader, Event Venue Collaboration Taskforce, system
  • Active Membership, Professional Convention Management Association (PCMA), standard
  • Alumni, process Hospitality Management Program, 2022
  • Founding member, Brightline Employee Resource Group for Sustainable Venue Management
  • Member, Women's Empowerment in Events International (WE) contributing to the advancement of women in event coordination
  • Certified Meeting Professional (CMP) certification, provided by the Events Industry Council
  • Affiliate, Event Service Professionals Association (ESPA), category

Certifications

  • Hotel Revenue Management Certificate - program
  • Business Event Strategy Certification - standard
  • Certified Public Accountant (CPA)
  • Salesforce
  • First Aid/CPR
  • Hospitality and Tourism Management Certification - process
  • Event and Meeting Management Certificate - method
  • Social Media Marketing Certification - HubSpot Academy
  • Customer Service Excellence for Events Certificate - Brightline
  • Certified Special Events Professional (CSEP), International Live Events Association (ILEA)

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