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Skills

  • Customer loyalty program improvement
  • Internal Growth Programs
  • Sales strategies
  • Cross-functional team leadership
  • KPI tracking and improvement
  • Organization
  • Inventory Shrinkage Reduction
  • Strategic selling
  • Marketing strategy
  • Process and procedure development

Work Experiences

  • Coached a 15-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Collaborated with the operations team to meet the company's revenue and profit targets.
  • Achieved employee retention rate of 69% by fostering a positive work environment and implementing continuous development programs.
  • Created a task schedule for Sales Floor Executive Team Leaders based on their individual strengths and knowledge of quality assurance.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a sales lift of 24% for Salesforce.
  • Achieved improvement over 18 months.
  • Helped customers by answering their questions and completing their requests.
  • Increased sales by 11% by providing purchase advice and promoting additional products.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Willing to put data analysis knowledge to work for a well-established company in the Retail sector.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Strengths in cross-functional collaboration and process improvement backed up by Retail training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved and exceeded personal and team targets.
  • Skilled at motivating and training sales teams to close more deals.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Professional with performance reporting and cross-functional collaboration abilities who is dependable and attentive.

Accomplishments

  • Guided the adoption of Salesforce, which improved inventory management accuracy by 36%.
  • Streamlined checkout operations through introduction of Tableau, cutting average customer wait times by 11 minutes.
  • Trained sales team on up-selling strategies, leading to a 21% increase in accessory sales over three years.
  • Led training sessions in consultative sales techniques, fostering a collaborative environment that drove team revenue up by 42%.
  • Resolved product issue through consumer testing.
  • Built strong inter-departmental relations, resulting in smoother operations and a 71% increase in cross-selling efforts.
  • Led store in surpassing quarterly sales goals by 66%, positioning it as the top performer in the Austin district.
  • Mentored junior staff and identified high-potential talent, cutting employee turnover by 52% year-over-year.
  • Recommended pricing adjustments during method that led to a 33% growth in gross revenue.
  • Worked closely with marketing team to optimize promotional displays, improving visible product engagement by 83%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Retail Federation (NRF) Member
  • Women in Sales Professionals Organization (WSP)
  • Association of Professional Sales (APS)
  • Jaycees
  • National Association for Professional Saleswomen (2015)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Sales Development Representative Certification by Lakeside Partners
  • Customer Experience Management Certificate by Ironclad Systems
  • Certified Retail Floor Manager by Harbor & Co.
  • Sales and KPI Analysis Professional Certification by Brightline
  • Retail Operations Leadership Certification
  • Leadership in Retail Management Certificate by metric
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International (SMEI)

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