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Skills

  • Business operations
  • Clinic Operations Oversight
  • Physiology expertise
  • MS Office
  • Project organization
  • Ocular Diagnostics (OCT, Fundus Photography)
  • Equipment Malfunction Reduction Strategies
  • Process improvement
  • Diagnostic Equipment Maintenance Scheduling
  • Patient education and counseling

Work Experiences

  • Aided in early detection of glaucoma.
  • Analyzed patient data for clinical studies.
  • Achieved a 34% reduction in patient complaints.
  • Identified issues and discussed them with the physician during the preliminary exam.
  • Transported HubSpot to 18 months customer locations.
  • Oversaw the delivery of method project by category team, which resulted in standard.
  • Achieved Top Performer recognition.
  • Achieved 57% process optimization.
  • Administered eye drops.
  • Kept track of medical supplies and tools to meet the needs of patients.

Summaries

  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 15% better post-op recovery outcomes.
  • Assisted ophthalmologists with LASIK and cataract surgeries.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Assisted ophthalmologists with complex diagnostic procedures.
  • Avoided diagnostic tool shortages.
  • Communicated treatment plans effectively.
  • Visual field and ocular mobility testing expert who contributes to patient care and well-being.
  • Aided in early detection of glaucoma.

Accomplishments

  • Executed pre-op measurements such as keratometry and A-scan biometry to ensure surgical precision for cataract surgery patients.
  • Initiated daily equipment function checks on visual field machines, reducing malfunction occurrences by 36%.
  • Specialized in the administration of manual and automated refractions, increasing the accuracy of vision prescriptions by 32%.
  • Prepared and maintained examination rooms, ensuring all necessary materials and equipment were sterile and ready for use.
  • Certified in sterile instrument handling and infection control procedures, assisting in over 7 successful ophthalmic surgeries in 2023.
  • Collaborated closely with optometrists and ophthalmologists to carry out diagnostic tests and scribing services.
  • Administered ocular medications, under physician guidance, with 32% accuracy, contributing to improved patient outcomes.
  • Scribed detailed notes using ServiceNow, improving the accuracy of patient medical records for follow-up care.
  • Provided post-operative support to patients, including detailed aftercare instructions, resulting in better patient compliance with 41% satisfaction.
  • Led team training sessions on new electronic health record (EHR) system, improving staff efficiency by 18%.

Affiliations

  • Member, The Association for Research in Vision and Ophthalmology (ARVO)
  • American Society of Safety Professionals
  • Certified Ophthalmic Medical Assistant (COMA) designation through American Academy of Ophthalmology
  • Society of Women Engineers
  • Association for Computing Machinery
  • Attendee, American Academy of Ophthalmic Executives (AAOE) Practice Management Summit
  • International Association of Administrative Professionals
  • Certified Practical Ophthalmic Assistant (CPOA) through Commission on Paraoptometric Certification (CPC)
  • Member of the Review Board, Journal of Ophthalmology Practices and Patient Care
  • Certified Diagnostic Ophthalmic Ultrasonographer – 2022

Certifications

  • Certified Ophthalmic Technician (COT) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • CompTIA A+ Technician
  • OSHA Healthcare Compliance Certification – Meridian
  • Certified Public Accountant
  • Certified Diagnostic Ophthalmic Sonographer (CDOS) – American Registry for Diagnostic Medical Sonography (ARDMS)
  • First Aid/CPR Certification - Ironclad Systems
  • Certified Visual Field Specialist - American Academy of Ophthalmic Executives (AAOE)
  • Certified Fundus Photographer (CFP) - Ophthalmic Photographers' Society (OPS)
  • Certified Ophthalmic Coding Specialist (COCS) - American Academy of Professional Coders (AAPC)
  • Certified Allied Ophthalmic Personnel (CAOP) - International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO)

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