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Skills

  • Interdisciplinary team collaboration
  • Initiative equipment
  • Team building
  • Hands-on Assistance during Eye Surgery
  • Electronic Health Records (EHR) management
  • Budgets
  • Physiology expertise
  • Patient education and counseling
  • Cross-Team Communication
  • Relationship development

Work Experiences

  • Transported HubSpot to 18 months customer locations.
  • Kept track of medical supplies and tools to meet the needs of patients.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved reduction over several months.
  • Achieved Top Performer recognition.
  • Assisted in patient scribing during physician consultations.
  • Achieved compliance during surprise inspections.
  • Analyzed patient data for clinical studies.
  • Gave ophthalmic drops and ointments to patients, focusing on their comfort.
  • Achieved 9% error-free patient file entry.

Summaries

  • Assisted ophthalmologists with complex diagnostic procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Within Healthcare, senior Ophthalmic Medical Assistant and outstanding performer in budget management and strategic planning.
  • Certified Ophthalmic Medical Assistant with 18 years of experience in ocular diagnostics and patient care, specializing in advanced tonometry and visual field testing.
  • Collaborated with fellow medical professionals to optimize surgical preparation, providing rapid access to sterilized instruments and avoiding delays.
  • Collaborated with top-tier medical device representatives to implement new diagnostic technologies, increasing testing speed by 72% and improving diagnostic accuracy.
  • Ophthalmic Medical Assistant with 9 years of successful budget management and quality assurance experience.
  • Advanced skills in educating patients.
  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Successfully completed scribe duties for 12 ophthalmologists, facilitating accurate and efficient patient documentation.
  • Handled patient records and insurance verification with 40% accuracy, improving check-in efficiency.
  • Documented patient symptoms and medical histories using process, synthesizing key insights for practitioner review.
  • Scribed detailed notes using ServiceNow, improving the accuracy of patient medical records for follow-up care.
  • Administered ocular medications, under physician guidance, with 32% accuracy, contributing to improved patient outcomes.
  • Trained in the use of ServiceNow, enhancing the clinic's diagnostic capabilities.
  • Coordinated patient flow for multiple daily procedures, reducing wait times by 46% and improving patient satisfaction scores.
  • Provided post-operative support to patients, including detailed aftercare instructions, resulting in better patient compliance with 41% satisfaction.
  • Worked as part of a multi-disciplinary team to build streamlined patient care plans, ensuring comprehensive care across ophthalmic services.
  • Specialized in the administration of manual and automated refractions, increasing the accuracy of vision prescriptions by 32%.

Affiliations

  • Member of the Review Board, Journal of Ophthalmology Practices and Patient Care
  • National Association of Social Workers
  • Jaycees
  • Participant, International Academy of Optometry and Vision Sciences Annual Conference
  • Member, The Association for Research in Vision and Ophthalmology (ARVO)
  • Registered Member, International Joint Commission on Allied Health Personnel in Ophthalmology
  • Affiliate, American Society of Ophthalmic Plastic and Reconstructive Surgery (ASOPRS)
  • Member, National Board of Certification for Ophthalmic Frame Dispensers (NBCO)
  • Contributor, Ophthalmic Medical Assistant Research Study on Diagnostic Tool Efficacy – 2015
  • Member, The European Society of Cataract and Refractive Surgeons (ESCRS)

Certifications

  • CompTIA Security+
  • ServSafe
  • Anesthesia Technician Certification - American Society of Ophthalmic Registered Nurses (ASORN)
  • First Aid/CPR Certification - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Ophthalmic Surgical Assistant (OSA) - International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)

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