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Skills

  • Emergency response coordination
  • Strategic sales knowledge
  • Traffic routing
  • CallSelect communication systems
  • Merchandising
  • Lot monitoring
  • POS systems expert
  • Adobe Creative Suite software
  • Claims analysis
  • Customer service excellence

Work Experiences

  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Provided product and service information to customers.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Had planned ahead.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Compiled monetary reports and records for store managers on a weekly basis.

Summaries

  • Articulate
  • Seasoned
  • Conscientious
  • Excel in Adobe Creative Suite offerings, Jira use, and performance reporting.
  • Innovative
  • The importance of customer service cannot be overstated.
  • Solid team player with a cooperative and positive attitude.
  • Service-driven
  • Focused on customer service
  • Strengths in team leadership and vendor management backed up by Customer Service training.

Accomplishments

  • Recommended and implemented a valet car tracking system that reduced retrieval time by 38% per customer.
  • Designed a crowd-control system for entry points, resulting in 47% faster lot fill-up and reduction of traffic build-up outside the facility.
  • Achieved Innovation Award for maintaining cleanliness and order in the parking lot during system, which hosted over 4 vehicles.
  • Identified and promptly responded to vehicle emergencies such as flat tires and battery jumps, aiding in fast transport and minimizing vehicle delays.
  • Demonstrated expertise in resolving conflict resolution between patrons for parking disputes, settling conflicts with a 54% satisfaction rate.
  • Regularly performed inspections and flagged malfunctioning parking equipment, reducing downtime and maintenance costs by early reporting.
  • Oversaw VIP vehicle parking during program in 2018, successfully coordinating seamless service for distinguished guests, clients, and media personnel.
  • Successfully upsold parking subscription packages to a 6% of clients, contributing to an increase in overall revenue.
  • Resolved 5 customer vehicle damage complaints in 2015, resulting in 20% resolution rate without escalation.
  • Established a streamlined ticketing process, reducing average wait time by 2 minutes per customer, significantly improving client satisfaction levels.

Affiliations

  • International Parking & Mobility Institute (IPMI) member
  • Local Chamber of Commerce - Transportation Sector Affiliate
  • American Traffic Safety Services Association (ATSSA) - Certified Member
  • Association for Supply Chain Management (APICS)
  • Local City Traffic Control and Parking Advisory Committee - Volunteer
  • American Society of Industrial Security (ASIS) Affiliate
  • Parking Enforcement and Compliance Association - Member
  • Rotary International
  • Project Management Institute
  • Freemason

Certifications

  • Forklift/Vehicle Operator Safety Certification (Applicable for Larger Parking Areas) - Texas 2018
  • Certificate in Lot Space Management and Optimization - Cedar Works 2023
  • Shuttle Service Coordination Certification - standard 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Customer Service Representative Certificate
  • Certified Professional in Parking and Mobility (CPPM) - International Parking & Mobility Institute (IPMI) 2024
  • Google Certified Professional Cloud Architect
  • Certified Crowd Control Specialist (For Special Event Parking) - Northwind 2016
  • Parking Enforcement Operator Certificate - Brightline 2017

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