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Skills

  • Data Privacy and HIPAA Compliance
  • Client success metrics tracking
  • MS Office
  • Operational improvement
  • Problem resolution
  • Emergency response planning
  • Budgets
  • Call Center Management for Family Services
  • Community resources
  • Data-driven decision making

Work Experiences

  • Oversaw the delivery of system project by metric team, which resulted in initiative.
  • Addressed safety concerns effectively.
  • Collaborated with community shelters and food banks.
  • Chaired weekly multidisciplinary team meetings to discuss complex family cases, resulting in the improvement of service delivery and family satisfaction ratings by 53%.
  • Adjusted service plans.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Achieved a 30% decrease in family conflicts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Advocated for families in housing programs.

Summaries

  • Within Miscellaneous, senior Family Coordinator and outstanding performer in workflow optimization and data analysis.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate Family Coordinator with extensive experience in leading workshops and fostering engagement among families. Increased participation in monthly family workshops by 32% over 2023 by delivering culturally-sensitive programming.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Accomplished in leading emergency response planning and crisis intervention sessions, resulting in a 67% reduction in emergency medical visits. Skilled at providing preventive care and emotional support during periods of crisis.
  • Compassionate and results-focused Family Coordinator.
  • Collaborated with local agencies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of strategic planning and budget management as well as quality assurance training.

Accomplishments

  • Collaborated closely with community partners to construct a comprehensive family support network that served 13 families over the course of 2022.
  • Developed outreach strategy that increased participation in family support programs by 76% within 2019, boosting community engagement.
  • Resolved product issue through consumer testing.
  • Supervised and mentored junior family coordinators, enhancing their case management skills and helping them reduce case backlog by 21%.
  • Designed and implemented professional development workshops for fellow coordinators, improving team performance and increasing resource sharing by 57%.
  • Secured additional funding from local grants that enhanced family crisis support infrastructure, expanding service capacity by 19%.
  • Orchestrated crisis intervention for families experiencing acute distress, successfully deescalating over 15 potentially high-risk situations in 2018.
  • Analyzed service delivery metrics and identified gaps that led to a 60% improvement in family program efficiency and client satisfaction.
  • Developed and executed individualized care plans aimed at improving housing and stability for at-risk families, achieving 28% stability rate within two years.
  • Successfully advocated for policy changes that resulted in new funding allocations, increasing program stability and reaching 71% more families.

Affiliations

  • International Association of Administrative Professionals
  • Black Administrators in Child Welfare (BACW)
  • American Society of Safety Professionals
  • Partnership for Drug-Free Kids
  • Rotary International
  • Children's Defense Fund (CDF)
  • National Family Support Network (NFSN)
  • Head Start – National Head Start Association (NHSA)
  • American Marketing Association
  • National Association of Social Workers

Certifications

  • Parent Education and Family Stabilization Certification – Summit Group
  • CompTIA Security+
  • Certified Fundraising Executive (CFRE) - 2018
  • Nonprofit Management Certification Lakeside Partners
  • Child and Family Services Case Management Certification – Portland
  • Social Work Clinical Licensure (LCSW) – North Carolina
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Emergency Preparedness and Response Certification – process

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