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Skills

  • Beverage preparation
  • Order accuracy
  • Training and mentoring
  • Heavy lifting
  • Food preparation and safety
  • Guest relations management
  • Communication skills
  • Dining room cleanliness
  • Team standards
  • Menu presentation

Work Experiences

  • Kept up to date on the menu and chef specials and made recommendations to customers based on their preferences and allergies.
  • Achieved President's Club for exceptional service quality.
  • Delivered food to tables, ensuring that each customer received the correct order.
  • Achieved a 85% reduction in kitchen disruptions.
  • Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using Workday to confirm deliveries to the correct rooms.
  • Assisted in the preparation of food plates, ensuring that they were of good quality and appearance.
  • Organized the dining area based on reservations in order to reduce wait times.
  • Chose foods from the serving or storage areas and placed them in dishes, serving trays, or takeout bags.
  • Anticipated server needs based on service flow.
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

Summaries

  • With 3 years of experience serving food to metric customers, this server is highly motivated.
  • Offering 5 years of foodservice experience in program environments.
  • Professional with a passion for clearing tables and providing cheerful service.
  • Experienced Food Runner with success in driving innovation and early adoption of emerging technologies and platforms.
  • Adaptable professional with experience in employee development, team collaboration, and customer, waitstaff, and management conflict resolution.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Food Runner is a multi-talented Food Runner who is consistently rewarded for planning and operational improvements.
  • Food Runner with 12 years of successful team leadership and client relations experience.
  • Strengths in stakeholder engagement and team leadership backed up by Customer Service training.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.

Accomplishments

  • Recognized as Outstanding Service Award by Summit Group management for outstanding performance in assisting kitchen and wait staff under tight deadlines.
  • Demonstrated excellent time management by balancing multiple food running assignments without sacrificing order quality or service.
  • Recognized for outstanding customer service.
  • Streamlined client relations, resulting in method.
  • Managed food running operations for private dining events, ensuring seamless coordination between chefs and serving staff for 10 attendees.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in system.
  • Oversaw store renovation and expansion project, which increased revenue by 17%.
  • Increased table turnover rate by 60% through proactive table resetting and clearing, assisting wait staff during peak hours.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Collaborated with chefs on menu specials, successfully implementing 43% upsell across seasonal items for Austin.

Affiliations

  • Association for Computing Machinery
  • Received 'Service Excellence' Award, program (2016)
  • Active Participant, Restaurant Workers' Rights Coalition
  • Collaborated with Downtown Dining Improvement District
  • Association of Information Technology Professionals
  • Completed Course in Restaurant Logistics and Organization (2021)
  • Jaycees
  • Affiliate of the Food Service Delivery Efficiency Group
  • Certified Multitasking Professional from initiative
  • Completed Hospitality Industry Customer Service Workshop (2016)

Certifications

  • Food Safety Level 2 Qualification
  • Basic Food Hygiene Certificate
  • Certified Professional Food Manager (CPFM)
  • Certified Customer Service Professional (CCSP)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Point of Sale (POS) System Training - standard
  • Certified Frontline Food Service Worker
  • ServSafe Alcohol Safety Certification
  • Project Management Professional (PMP)

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