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Skills

  • Reporting and documentation
  • Ceiling fans
  • Business operations
  • Supervision
  • Budgets
  • Time management
  • Antique restoration knowledge
  • Developing cleaning protocols
  • Team building
  • Project organization

Work Experiences

  • Cleaned 13 locations with consistently high customer satisfaction ratings every two years.
  • Designed and executed a seasonal furniture rearrangement plan, enhancing room aesthetics and guest comfort.
  • Collaborated with household staff.
  • Created a more functional living environment.
  • Demonstrated meticulous attention to detail in home upkeep.
  • Provided new Private Housekeepers with training on all departmental procedures as well as assistance in locating required system items and cleaning supplies.
  • Created a welcoming household environment.
  • Achieved results within 18 months.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 18 hours.
  • Created and maintained a detailed log of household repairs and maintenance, streamlining communication with contractors and other service personnel.

Summaries

  • Available to work nights, weekends, and holidays and fluent in French and Spanish.
  • Achieved a cleanliness and service rating increase of 77%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 84% improvement in guest satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Private Housekeeper who is responsible for the cleanliness and upkeep of various facilities and rooms in program and initiative facilities.
  • Private Housekeeper with 11 years of successful team leadership and stakeholder engagement experience.
  • Offering 16 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Received Outstanding Service Award from Harbor & Co. In 2024 for outstanding housekeeping services and maintaining high cleanliness standards.
  • Developed and maintained a high-standard laundry schedule for a household of 11 occupants, meeting all care instructions for high-end fabrics.
  • Managed detailed care for luxury garments, organizing laundry schedules and interfacing with top-tier dry cleaning services to meet specific fabric needs.
  • Executed rearrangements of living spaces to maximize both aesthetics and functionality, improving household satisfaction by 44%.
  • Reduced the need for external cleaning services by implementing an in-house solution for furniture maintenance and delicate fabric cleaning.
  • Collaborated with household designers and decorators to implement aesthetic upgrades that enhanced the home's visual appeal by 57%.
  • Implemented a new household inventory tracking system which improved supply monitoring by 72%, reducing excess costs.
  • Refined care and maintenance procedures for household antiques and high-end furnishings, utilizing specialized cleaning techniques.
  • Refined laundry processes, decreasing damage to high-end fabrics by 37% and ensuring each garment received optimal care.
  • Achieved significant cost savings by negotiating with local vendors for household services and repairs, reducing overall maintenance expenses by 77%.

Affiliations

  • Household Resource Conservation Initiatives Member
  • American Society of Household Managers
  • Association for Computing Machinery
  • Professional Caregivers and Housekeepers Network
  • Rotary International
  • Professional Domestic Services and Institute (PDSI)
  • National Association of Estate Cleaners
  • Lions Club
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • ServSafe
  • Basic Electrical and Appliance Maintenance for Housekeepers Course
  • Energy-Efficient Home Practices and Management Certification
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Executive Housekeeper (IEHA)
  • ServSafe Food Handler Certification
  • Personal Assistant and Private Household Staff Certification
  • Certified Public Accountant

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