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Skills

  • Collaboration with kitchen teams
  • Project organization
  • Beverage preparation
  • Dining room cleanliness
  • Beverage cost control
  • Cocktail preparation and mixology
  • Food running
  • Alcohol and Beverage Knowledge
  • Stocking and replenishing
  • Performance improvement

Work Experiences

  • Helped customers with take-out orders.
  • Collaborated with chefs to pair drinks with menu items.
  • Achieved 100% accuracy.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Boosted sales.
  • Oversaw the delivery of initiative project by standard team, which resulted in system.
  • Achieved a 84% growth in return customers.
  • Collaborated with chefs to pair drinks with menu items, enhancing the overall guest experience and increasing food sales by 79%.
  • Achieved 77% accuracy.
  • Collaborated with managers to optimize seating arrangements.

Summaries

  • Bar Steward with 10 years of successful team leadership and process improvement experience.
  • Applied market knowledge of beverages.
  • Dining Room Attendant with 10 years of experience working in a food service environment.
  • Achieved a guest satisfaction rate consistently surpassing 59%.
  • Achieved a 80% boost in customer satisfaction ratings.
  • Achieved 100% accuracy in balancing cash and card sales.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Awarded for outstanding contributions.
  • Eager to contribute my 7 years of related experience to the Harbor & Co. Team.
  • Achieved 41% accuracy.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created a signature cocktail series and promoted it leading to over 18% higher revenue in that specific drink category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with suppliers to negotiate pricing on high-demand products, saving the bar $15 annually in purchasing costs.
  • Ensured that all bar workstations were fully operational and compliant with safety standards, passing internal audits with a 31% rating.
  • Led a team responsible for serving up to 2 guests in a single shift while maintaining excellent customer service and order accuracy.
  • Led weekly team meetings to optimize bar flow and improve performance, resulting in 44% decrease in overall service delays.
  • Established procedures for monthly deep cleaning initiatives, increasing cleanliness compliance by 62% through health checks.
  • Assisted in organizing a weekly theme night program, increasing foot traffic by 35% during off-peak days.
  • Introduced an improved point-of-sales tracking system, reducing errors in customer orders by 66% and shortening wait times.

Affiliations

  • Liquor Licensing Association Atlanta
  • Hospitality Professionals Association (HOSPA) Columbus
  • American Society of Safety Professionals
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Wine Tasting Event Host or Participant Atlanta
  • Beer and Pub Association Boston
  • Regional Hospitality Workers Union Denver
  • Advanced Bartending Course Denver
  • Food and Drink Expo Volunteer 2020

Certifications

  • Customer Experience Management in Hospitality
  • Leading Bars and Events: Certification in Venue Management
  • CompTIA Security+
  • Health and Safety Awareness for Hospitality 2023
  • Mixology Certification from Vantage
  • Certified Specialist of Spirits (CSS)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • HAACP Certification for Beverage Handlers Northwind

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