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Skills

  • Inventory Control and Stock Management
  • MS Office
  • Business analysis
  • First Aid/CPR
  • Creative merchandising
  • On-time delivery enhancement
  • Freight management
  • Relationship development
  • Workflow Optimization
  • Project organization

Work Experiences

  • Achieved results across Austin.
  • Achieved a 54% boost in first-time-right shipment rates.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved faster resolution times.
  • Achieved a 28% decrease in order fulfillment time.
  • Achieved a 24% improvement in accountability.
  • Oversaw a group of 8 standard associates who dealt with the department's daily and complex requirements.
  • Achieved 15% boost in outbound team efficiency.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Forward-thinking manager with 7 years of manufacturing project management experience.
  • Develop strategic business partnerships and relationships.
  • Professional who is both energetic and poised.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Outbound Manager is a skilled Outbound Manager who provides encouragement and feedback to help employees succeed.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.

Accomplishments

  • Revised outbound consolidation processes, resulting in 11 fewer shipments while lowering freight costs by 30%.
  • Reduced operational expenses by negotiating third-party logistics contracts, leading to $10 in savings annually.
  • Implemented incentive programs tied to performance metrics, boosting overall employee productivity by 31% within three years.
  • Reduced late shipments by 61% while outsourcing freight to process for quicker deliveries.
  • Trained and onboarded 13 new team members, improving workforce readiness by 54% within several months.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised outbound operations in a framework facility, ensuring accurate shipment and management of 16 orders daily.
  • Decreased packaging material costs by renegotiating supply terms, saving 84% annually for the distribution center.
  • Developed a performance-based rewards system, leading to a 83% increase in overall employee engagement and motivation.

Affiliations

  • International Association of Administrative Professionals
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Transportation Intermediaries Association (TIA)
  • National Institute for Packaging and Handling Logistics Engineers (NIPHLE)
  • Association for Supply Chain Management (APICS)
  • Certified Supply Chain Professional (CSCP) Certification
  • Association for Operations Management (AOM)
  • Society of Human Resource Management
  • Six Sigma Black Belt Certification (2023)
  • Freight Management Association (FMA)

Certifications

  • Certificate in Freight Cost Management – Vantage
  • APICS Certified in Production and Inventory Management (CPIM)
  • International Shipping Practice Certificate – Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Logistics Operations Certificate – metric
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Advanced Certification in Supply Chain Planning – Lakeside Partners
  • Salesforce
  • Certified Professional Logistician (CPL)

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