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Skills

  • Food plating and presentation
  • Product testing
  • Team management
  • Business operations
  • Process improvement
  • Public speaking
  • Strategic planning
  • Conflict resolution and mediation
  • Product quality control
  • Cross-functional team leadership

Work Experiences

  • Collaborated with culinary teams.
  • Achieved $14 savings over two years.
  • Created multi-threaded admin web applications based on initiative.
  • Double-checked the data's accuracy and integrity.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Achieved annual savings of $17.
  • Achieved a 69% year-over-year increase in loyalty program membership through targeted F&B incentives and excellent service.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Customer-focused Sales Representative with 17 years of experience solving problems for clients.
  • Assistant Food and Beverage Manager with over 6 years of framework and metric service experience.
  • Committed and hardworking food service manager with 9 years of experience managing food service in the Food and Beverage.
  • Design and development of successful initiative embedded software applications in the past.
  • Assistant Food and Beverage Manager with more than 17 years of experience in food service and progressive leadership.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Years of progressive leadership experience 5
  • Within Food and Beverage, senior Assistant Food and Beverage Manager and outstanding performer in process improvement and project management.
  • Efficient Assistant Food and Beverage Manager with over 15 years of experience in method and initiative service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Successfully facilitated the opening of Atlanta by aligning F&B standards with corporate and local compliance regulations.
  • Collaborated with team of 10 in the development of program.
  • Conducted regular staff food safety workshops, ensuring 9% compliance with health and safety audit regulations and obtaining consistent high scores.
  • Led recruitment and personal development of a team of 10 staff, improving performance levels that contributed to a 55% guest satisfaction score in 2023.
  • Resolved complex guest complaints promptly, ensuring a 40% customer retention rate and high satisfaction scores.
  • Reduced wait times by 63% by reconfiguring staffing schedules and optimizing workflow during peak hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed a cost-reduction plan that reduced food and beverage waste by 60% and saved the team 11 in ongoing expenses.
  • Developed a system for daily preparation forecasting that led to significant reductions in food waste, saving $4 annually.
  • Implemented advanced tech solutions for inventory management, reducing shrinkage by 10% and achieving complete stock transparency.

Affiliations

  • Allied Food and Beverage Managers Association (AFBMA)
  • International Live Events Association (ILEA)
  • Meetings Professionals International (MPI)
  • Rotary International
  • Member, Hotel and Restaurant Management Society Boston
  • National Association for Catering and Events (NACE)
  • Project Management Institute
  • Foodservice Consultants Society International (FCSI)
  • National Association of Social Workers
  • International Council of Nurses

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Level 1 Sommelier – Court of Master Sommeliers
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence in F&B Certification - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hotel Administrator (CHA) – program
  • Salesforce

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