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Skills

  • Data-driven decision making
  • Budgeting
  • Team management
  • Communications
  • Crisis management
  • Process optimization
  • Presentation and public speaking
  • Resource Allocation Optimization
  • Conflict resolution and negotiation skills
  • Operational improvement

Work Experiences

  • Achieved a 8% year-over-year growth in program profitability by applying lean principles to process improvement initiatives.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created metric and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Taught Program Manager Consultants and Program Manager Consultants effective customer service techniques, resulting in a 17% increase in client satisfaction.
  • Aligned stakeholder needs.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Proactive Program Manager Consultant uses determination and attention to detail to produce high-quality performance reporting work.
  • Forward-thinking manager with 8 years of manufacturing project management experience.
  • Costs were consistently reduced while profits were increased.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Develop strategic business partnerships and relationships.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of system.
  • Collaborated with C-suite to reform corporate-wide program strategies, improving ROI by 84% on key initiatives compared to the previous year.
  • Initiated business process reengineering across Tableau units, which led to 37% enhancement in operational efficiencies.
  • Developed a comprehensive resource planning methodology, reducing redundant workflows and increasing team productivity by 75%.
  • Led cross-department initiatives to ensure compliance with both internal and external regulatory frameworks, avoiding potential fines and financial penalties.
  • Spearheaded a 5-year roadmap for QuickBooks, successfully meeting all key milestones and deadlines, contributing to a 76% increase in annual revenue.
  • Developed resource optimization models for Workday programs, improving budget adherence by 49% and allowing for efficient allocation of funds.
  • Increased program profitability by 28% within the past year by fine-tuning resource allocation and cutting non-value-adding functions.
  • Utilized standardized project reporting tools which elevated project visibility, resulting in a 51% improvement in executive leadership engagement.

Affiliations

  • Toastmasters
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Participated in the Lean Enterprise Institute for insights on process optimization and lean management
  • Member of the International Project Management Association for cross-border program management collaborations
  • American Medical Informatics Association
  • Associated with the International Institute of Business Analysis (IIBA) for continuous professional development
  • Completion of Certified Change Management Professional (CCMP) program from ACMP, focusing on organizational change processes
  • Conducted speaking sessions at PMI® Global Conference in 2017 on stakeholder analysis and conflict resolution
  • National Association of Social Workers

Certifications

  • Certified Change Management Professional (CCMP) - 2019
  • Harvard Business School Certificate in Leadership Principles - 2018
  • Google Project Management: Professional Certificate - 2024
  • Certified Enterprise Risk Manager (CERM) - 2017
  • CERTIFICATION NAME - Scrum@Scale Practitioner 2018
  • Certified Business Analysis Professional (CBAP) - 2016
  • SAFe® Agilist Certification – 2016
  • Certified ScrumMaster (CSM) – 2015
  • Certified in the Governance of Enterprise IT (CGEIT) – 2023
  • SHRM Certified Professional (SHRM-CP)

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