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Skills

  • Customer service improvement
  • Regulatory compliance
  • Presentation design
  • Client relations management
  • First Aid/CPR
  • Bookkeeping
  • Staff management
  • Call conversion strategies
  • Customer escalation mitigation
  • Customer relationship management (CRM) tools SAP

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $16 per year.
  • Achieved this in a one year period.
  • Boosted individual performance metrics by 28%.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Organized procedure meetings for 18 Enrollment Services Supervisors and coordinated the availability of conference rooms for attendees every two years.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved results within a two years.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Addressed shared challenges.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Spanish and Japanese are both conversational.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Meticulous Enrollment Services Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Adobe Creative Suite.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Recruiting established talent in workflow optimization and performance reporting for Enrollment Services Supervisor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Accomplishments

  • Initiated a service improvement plan that resulted in a 61% increase in overall student satisfaction with the enrollment process.
  • Provided coaching and mentorship for team members, contributing to the professional development and promotion of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented advanced reporting systems for admissions tracking, leading to data-driven decisions that increased enrollment by 25% year-over-year.
  • Secured and managed enrollment agency partnerships that amplified recruitment efforts, generating 4 qualified applicants within the past year.
  • Supervised enrollment operations for a team of 11 staff, successfully enrolling 16 students per term.
  • Partnered with academic departments to create specialized enrollment pathways that increased applications for targeted programs by 60%.
  • Implemented lead tracking software that increased follow-up engagement rates with prospective students by 52%.
  • Collaborated with IT to optimize student database systems, boosting data retrieval speed and improving decision-making accuracy by 75%.
  • Developed comprehensive onboarding materials, resulting in 48% reduction in training time for new enrollment staff.

Affiliations

  • Jaycees
  • Toastmasters
  • Higher Education Consortium for Special Enrollment Programs
  • Freemason
  • American Society of Safety Professionals
  • International Council of Nurses
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Association of American Colleges and Universities (AAC&U)
  • Lions Club

Certifications

  • Certified Customer Success Manager (CCSM) program
  • Certified Enrollment Management Professional (CEMP) - Northwind
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certificate in Customer Service Leadership for Higher Education 2021 Portland
  • ServSafe
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Student Information Systems Analyst (CSISA) Tableau
  • CompTIA Network+

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