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Skills

  • Grant budget management
  • Program equipment
  • Problem resolution
  • Relationship development
  • Court testimony and expert guidance
  • First Aid/CPR
  • Conflict resolution
  • Child-centered advocacy
  • Staff training and development
  • Cultural competency and sensitivity

Work Experiences

  • Achieved reunification in 35% of cases.
  • Answered 5 calls per two years to help customers with their questions and concerns.
  • Applied mediation techniques.
  • Oversaw the delivery of system project by program team, which resulted in framework.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Achieved a 52% improvement in service coverage.
  • Achieved results in 6 months.
  • Entered data into case records and updated them accurately.
  • Achieved reduction within 18 months.

Summaries

  • Within Miscellaneous, senior Child Protection Team Leader and outstanding performer in workflow optimization and vendor management.
  • Dedicated Social Worker with 14 years of experience in counseling and crisis intervention.
  • Child Protection Team Leader.
  • Child welfare professional with a track record.
  • 2 years of experience in caseload management and child welfare services, delivering 84% improved response times for urgent child protection concerns.
  • Conducted regular audits.
  • Collaborative Child Protection Team Leader with a strong background in trauma-informed care, ensuring 58% of children received psychological support within two years.
  • Child welfare advocate with 7 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to safeguarding vulnerable children.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as the Child Protection Officer on an emergency response team, coordinating services for 14 children in crisis situations.
  • Advocated for policy reform during legislative sessions, successfully influencing child protection law improvements impacting 13 cases.
  • Mentored 2 junior staff members through a structured development program, enhancing team leadership by 85%.
  • Promoted a data-driven approach to case management that improved decision-making outcomes by 83%, reducing secondary trauma in the process.
  • Documented and resolved category which led to method.
  • Developed comprehensive child abuse prevention programs, contributing to a 16% decrease in recorded incidents over several months.
  • Led a multidisciplinary team of 14 staff to successfully close child protection investigations with 56% accuracy and adherence to legal standards.
  • Designed policies for investigating child abuse, ensuring compliance with state and federal guidelines, achieving OSHA accreditation.
  • Reduced staff burnout rates by 24% through the introduction of wellness initiatives tailored to high-stress roles in child protection.

Affiliations

  • School Liaison, Safe Families for Children Program
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Rotary International
  • Member, Juvenile Justice Advisory Council
  • Team Lead, Local Community-Based Child Protection Group
  • Project Management Institute
  • Law Enforcement Assisted Diversion (LEAD) Advocate 2024
  • Partnership with Child Advocacy Centers (CAC) Atlanta

Certifications

  • Certified Attachment-Focused Therapist (CAFT)
  • Salesforce
  • ServSafe
  • CompTIA A+ Technician
  • Nonviolent Crisis Intervention (CPI) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Advanced Child Trauma Response Specialist Certification
  • Certified Family Outreach Specialist

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