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Skills

  • Ability to work under pressure
  • Cash handling and reconciliation
  • Basic food preparation
  • Problem resolution
  • Cash transaction accuracy
  • Team building
  • Table layout
  • Organization
  • Supervision
  • Relationship development

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Greeted customers and helped them with any questions they had.
  • Used sales techniques such as suggestive selling and others.
  • Transported Salesforce to two years customer locations.
  • Broke down serving stations after service.
  • Anticipated the needs of customers, achieving a 81% faster response to requests for additional help or refills.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Conducted comprehensive inventory reviews.
  • Cleaned and sanitized tabletops.

Summaries

  • Adept at catering to customers with dietary restrictions.
  • Assisted kitchen teams.
  • Collaborative worker experienced in assisting kitchen staff during busy hours without compromising meal quality, helping to achieve a zero percent customer complaint rate.
  • Clear understanding of workflow optimization and process improvement as well as project management training.
  • Attentive and responsive Cafeteria Attendant.
  • Costs were consistently reduced while profits were increased.
  • Assisted kitchen staff during busy hours.
  • 7 years of experience as a talented table busser.
  • Food safety and industry best practices are second nature to her.
  • Collaborative worker experienced in assisting kitchen staff.

Accomplishments

  • Worked with local vendors to coordinate timely delivery of fresh ingredients, improving food quality and reducing spoilage by 46%.
  • Prepared to-go meals and assisted with catering orders for events, maintaining accuracy and meeting food safety requirements for up to 7 attendees.
  • Prepared daily cafeteria offerings with punctuality, reducing customer wait times by 8 minutes during lunch service.
  • Suggested and implemented new workflow strategies that reduced service bottlenecks and improved overall meal delivery time by 44%.
  • Prepared and packaged over 2 meals daily for delivery services, increasing customer satisfaction by 53%.
  • Consistently sanitized and cleaned food service areas, significantly improving the department's food safety audit score to 73%.
  • Ensured compliance with dietary regulations and timely refill of food stations during peak dining hours, reducing customer complaints by 21%.
  • Developed new menu items based on customer preferences, boosting daily sales by 41% within 18 months.
  • Adhered strictly to health and safety standards, leading to a reduction in compliance violations by 36%.
  • Managed all aspects of cafeteria setup and tear-down for large corporate events, serving over 7 guests on time.

Affiliations

  • Volunteer for community meal programs at Harbor & Co.
  • Local Hospitality Support Group member
  • Member of the Cafeteria Service Performance Improvement Taskforce
  • Association for Supply Chain Management (APICS)
  • Participant in regional Food Safety Awareness seminars at Portland
  • Association of Information Technology Professionals
  • Food Safety Supervisor Certification – Licensed in 2022
  • Member of the Local Workers’ Catering Safety Council
  • Task Lead, Cafeteria Equipment Efficiency Maintenance Program
  • Project Management Institute

Certifications

  • Nutrition and Dietary Guidelines Certification - 2021
  • First Aid/CPR Certified
  • Certified Restaurant Server (CRS) - standard
  • Certified Banquet Server (CBS) - framework
  • Menu Planning and Food Presentation Techniques Certification
  • Customer Service Excellence Certificate - framework
  • Certified Public Accountant
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Google Certified Professional Cloud Architect
  • Certified Food and Beverage Professional (CFBP) - system

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