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Skills

  • Supervision
  • Complaint resolution
  • Process optimization
  • Case tracking system monitoring
  • Organization
  • Process evaluation
  • Proofreading
  • Team management
  • Project organization
  • Familiarity with Asana

Work Experiences

  • Contributed to case resolution success rates.
  • Went to method court hearings to listen to arguments and document pertinent case information for the judge's review.
  • Adhered to legal statutes governing information security.
  • Achieved results within 18 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in resolving critical bottlenecks.
  • Assisted attorneys in drafting responses to clients involved in procedure appeals, contributing to case resolution success rates of 38%.
  • Oversaw the delivery of metric project by initiative team, which resulted in method.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved improvement over 2022.

Summaries

  • Appeals Clerk with a proven ability to reduce case discrepancies and ensure legal compliance through meticulous review processes and strong coordination with various internal departments.
  • Appeals Clerk with proven ability to reduce case discrepancies.
  • Adept at tracking case statuses.
  • Appeals Clerk committed to confidentiality.
  • Adept Appeals Clerk with proficiency in managing incoming case documents and correspondence, ensuring smooth handling of 18 cases weekly for optimal appeal processing.
  • Adept Appeals Clerk.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted overall client satisfaction rates.
  • Achieved a measurable reduction in clerical errors.
  • Boosted legal process flow.

Accomplishments

  • Guided junior clerks through intensive training on handling complex legal appeals cases, reducing team member errors by 68% within one year.
  • Led weekly case review meetings, ensuring that 85% of pending appeals were processed within internal timelines, improving team accountability.
  • Resolved escalated issues related to appeals in collaboration with the legal team, contributing to Cedar Works's method for customer service satisfaction.
  • Collaborated with the privacy compliance department to ensure that 4 official documents adhered to confidentiality protocols each month.
  • Established best practices for communication with legal teams and clients, reducing misunderstandings and enhancing collaboration by 59%.
  • Resolved product issue through consumer testing.
  • Implemented a revised appeals tracking system that reduced average response time by 64% and improved communication between departments.
  • Maintained organized and accurate records for 6 appeals cases per month, streamlining documentation retrieval process by 54%.
  • Resolved 73% of appeals-related client inquiries within a 24-hour response window, reducing escalations by 34%.
  • Played a pivotal role in upgrading case management software, which improved workflow efficiency by processing 5 more cases per month.

Affiliations

  • National Association of Social Workers
  • Association for Computing Machinery
  • Freemason
  • Society for Human Resources Management (SHRM)
  • National Notary Association (NNA)
  • Paralegal Division of Ohio Bar Association
  • National Federation of Paralegal Associations (NFPA)
  • International Institute for Conflict Prevention & Resolution (CPR)
  • American Medical Informatics Association
  • Society of Women Engineers

Certifications

  • Advanced Certificate in Dispute Resolution (ADR)
  • Professional Legal Secretary (PLS) from NALS
  • Certified Information Privacy Professional (CIPP/US)
  • Notary Public Certification - Seattle
  • Certified Third-Party Claims Consultant (CTPCC)
  • Certified Professional in Healthcare Quality (CPHQ)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Case Management Specialist (CCMS)
  • Case Manager Certificate (CMSA)

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