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Skills

  • Organization
  • Menu memorization
  • Communication skills
  • Problem resolution
  • Task prioritization
  • Multitasking
  • Attention to detail
  • Kitchen maintenance
  • Team management
  • Supervision

Work Experiences

  • Collaborated with marketing teams.
  • Coordinated directly with the kitchen on food prep prioritization during busy shifts to cut wait times by 8 minutes.
  • Promoted products by making recommendations and promoting specials, resulting in a 5% increase in daily sales.
  • Boosted inclusiveness by 15%.
  • Addressed procedural bottlenecks.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Achieved 100% accuracy over 6 months.
  • Contributed to a positive work environment.
  • Assessed daily performance metrics.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.

Summaries

  • Achieved a 62% boost in customer satisfaction.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Contributed to faster employee proficiency.
  • Within Miscellaneous, senior Lead Counter Helper and outstanding performer in stakeholder engagement and quality assurance.
  • Achieved heightened efficiency.
  • Eager to contribute process improvement and cross-functional collaboration to the Meridian team and add value.
  • Award-winning customer service professional.
  • Offering 2 years of customer service, process food preparation, and stocking and organizing deliveries experience.
  • Clear understanding of client relations and workflow optimization as well as client relations training.
  • Customer-focused Lead Counter Helper recognized for improving customer satisfaction rates by 68% and reducing order errors through innovative process improvements.

Accomplishments

  • Optimized daily food prep schedules to maintain freshness while reducing food waste by 83%.
  • Coordinated with kitchen staff to prioritize food preparation, reducing overall order wait times by an average of 2 minutes per shift.
  • Consistently met daily sales targets by improving upselling techniques and customer interaction quality.
  • Partnered with marketing to launch new seasonal menus, contributing to a sales lift of 68% during key holiday periods.
  • Developed and enforced rigorous cash handling procedures, achieving zero discrepancies over a two years period.
  • Collaborated with the kitchen to enhance back-end operations, cutting lead times for specific dishes by 38%.
  • Generated repeat business by introducing loyalty programs, increasing customer retention by 16% over 6 months.
  • Consistently maintained a clean and organized dining and service area, meeting all Six Sigma standards.
  • Collaborated with team of 11 in the development of program.
  • Reduced monthly shrinkage by implementing a detailed inventory tracking system, cutting losses by $10 over the past year.

Affiliations

  • American Medical Informatics Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Local Chamber of Commerce for Seattle
  • Foodservice and Packaging Institute (FPI)
  • Association of Retail Technology Standards (ARTS)
  • Society of Women Engineers
  • National Restaurant Association (NRA)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Council of Nurses
  • Customer Service Institute of America (CSIA)

Certifications

  • Team Building Leadership Program Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in General Management (CPGM)
  • Basic Safe Food Handling Certification for Boston
  • Project Management Professional (PMP)
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Conflict Management in the Workplace Certification by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)

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