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Skills

  • Business development and client acquisition
  • Sanitizing understanding
  • Stakeholder engagement
  • Problem resolution
  • Customer relationship management (CRM) tools
  • Project organization
  • Food plating and presentation
  • Contract negotiation and cost-saving strategies
  • Leadership development and succession planning
  • Organization

Work Experiences

  • Built partnerships with local stakeholders.
  • Built relationships with key stakeholders across the Pacific Northwest, fostering collaboration and securing 18 new partnerships.
  • Collaborated with the HR department.
  • Achieved this in three years.
  • Achieved growth in 2020.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved 4% improvement in quarterly sales forecasting accuracy.
  • Informed 16 process of employees about menu changes and procedures.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results through targeted coaching and development efforts.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved 29% team productivity improvement.
  • Achieved Innovation Award.
  • 23% earned promotions within two years.
  • Accomplished this over several months.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Spearheaded market expansion strategies, unlocking a 61% increase in the company’s market share within the Northeast over the past year.
  • Trained 8 regional managers in leadership best practices, achieving a 66% improvement in team KPIs across the department.
  • Achieved CPA certification, enhancing team performance and business process efficiencies by 16%.
  • Documented and resolved system which led to program.
  • Enhanced regional team engagement by 57% by overseeing continuous improvement initiatives and conducting regular performance reviews.
  • Designed and implemented customized customer feedback loops, improving overall service satisfaction scores by 54% within Miscellaneous.
  • Implemented new customer retention strategy utilizing HubSpot, resulting in 29% increase in customer loyalty over the past year.
  • Collaborated with business partners to devise and execute customer acquisition strategies, increasing new accounts by 3% across the Midwest.
  • Executed a regional sales training initiative covering HubSpot, resulting in a 65% increase in cross-sell success rates.
  • Reduced team burnout by implementing wellness programs, which decreased employee absenteeism by 60% over three years.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Certified Negotiation Expert (CNE), Issued 2019
  • National Association of Social Workers
  • Sales Management Association (SMA)
  • Leadership Development Program, Summit Group
  • Certified in Leadership & Team Development - PMP, Issued 2018
  • Certified Professional in Talent Development (CPTD), Issued 2017
  • Toastmasters
  • The Institute of Leadership & Management (ILM)

Certifications

  • Marketing Strategy Certificate - Lakeside Partners
  • Certified Management Executive (CME)
  • Certified Project Management Professional (PMP)
  • HubSpot Sales Software Certification
  • Excel Financial Modeling Certification
  • Certified Public Accountant (CPA)
  • Performance Leadership Certification - Ironclad Systems
  • Certified ScrumMaster (CSM)
  • Change Management Practitioner (CMP) Certification
  • Salesforce

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