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Skills

  • Program knowledge
  • Culturally competent care strategies
  • Child welfare court testimony preparation
  • Appointment scheduling
  • Documentation and paperwork
  • Effective communication skills
  • Relationship development
  • Client advocacy
  • Effective collaboration with law enforcement
  • Multidisciplinary team collaboration

Work Experiences

  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Assessed safety and care plans of families.
  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Analyzed data to evaluate program effectiveness.
  • Used Jira and SAP to keep track of the candidate files and notes for over 11 candidates.
  • Achieved results over 2016.
  • Advocated for families in legal proceedings.
  • Achieved results within several months.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Chose qualified applicants to refer to potential employers for job placement.

Summaries

  • Committed to client advocacy.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Assisted families facing critical challenges.
  • Achieved stable home environments.
  • Compassionate Family Case Worker experienced in coordinating foster care placements and increasing placement success rates by 22% through structured safety plans and family assessments.
  • Professional who can keep accurate records, schedule appointments, and handle a variety of administrative tasks in both English and Spanish.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at assessing child safety.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Eligibility Specialist with a background in assisting people in understanding and obtaining affordable options.

Accomplishments

  • Independently maintained accurate reports on family dynamics and progress, contributing to 59% better data accuracy during state audits.
  • Secured partnerships with local food banks for ongoing services, contributing to a 29% reduction in food insecurity among assisted families.
  • Managed an average caseload of 17 families per month, guiding them through social services and achieving 71% successful outcome in obtaining necessary resources.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased family engagement in community support programs by 51% through consistent follow-ups and resource identification.
  • Supervised complex family reunification strategies, achieving long-term placement success for 6 families through holistic family assessments.
  • Increased participation in parenting and rehabilitation programs by 39% through targeted outreach and one-on-one support.
  • Conducted monthly home visits to over 15 families, developing tailored case plans and increasing overall stability by 71%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3 in the development of program.

Affiliations

  • Human Services Education Council (HSEC)
  • Jaycees
  • Early Childhood Education Network (ECEN)
  • Lions Club
  • Association for Computing Machinery
  • American Professional Society on the Abuse of Children (APSAC)
  • International Association of Administrative Professionals
  • Child Welfare League of America (CWLA)
  • American Association of Children's Residential Centers (AACRC)
  • National Family Support Network (NFSN)

Certifications

  • Certified Parenting Educator by the National Parenting Education Network
  • Certified Family Support Partner by Ohio
  • Salesforce
  • Certified in Relational and Family Systems Therapy by method
  • Certificate in Child and Adolescent Needs and Strengths (CANS) Assessments by Northwind
  • Project Management Professional (PMP)
  • Substance Abuse and Mental Health Services (SAMHSA) Practitioner Certification
  • Grief Counselor Certification by the American Institute of Health Care Professionals (AIHCP)
  • Child Advocacy Studies Certificate (CAST) by metric
  • Certified Addiction Recovery Coach (CARC) by metric

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