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Skills

  • Menu presentation
  • Allergy-safe dining practices
  • Guest relations management
  • Item promotion
  • Point of sale knowledge
  • Food and beverage pairings
  • Customer payment processing and accuracy
  • Handling of special equipment for food service
  • Beverage preparation
  • Attention to detail in guest service

Work Experiences

  • Implemented new drink policies that resulted in a 5% reduction in over-pouring.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Achieved positive reviews on HubSpot.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 14%.
  • Advised customers on wine pairings, resulting in an additional $10 in beverage sales per shift.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Achieved a 63% increase in repeat business.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Achieved a 42% reduction in order errors.

Summaries

  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Clear understanding of risk assessment and performance reporting as well as project management training.
  • Meal Server with over 17 years of program and procedure service experience.
  • Costs were consistently reduced while profits were increased.
  • At metric restaurant, creative floor leader with 4 years of experience serving 5 dinner guests.
  • Professional with 7 years of experience in restaurant operations who is dependable and quality-oriented.
  • Meal Server with 13 years of successful cross-functional collaboration and data analysis experience.
  • Meal Server with 14 years of bartending and waitressing experience.
  • Ambitious server with 15 years of experience increasing procedure sales and providing guests with personalized service.
  • Make thoughtful recommendations and take dietary restrictions into account.

Accomplishments

  • Implemented food safety procedures that led to 13% compliance during 2020 health inspections.
  • Ensured seamless coordination between kitchen and front-of-house staff, minimizing order errors and improving customer experience.
  • Successfully maintained beverage and food safety standards during special event service for up to 9 guests.
  • Maintained calm under pressure during high-volume shifts, ensuring timely service without sacrificing quality.
  • Provided consistent, high-quality customer service resulting in a customer satisfaction rating increase of 45% over 2 months.
  • Optimized the dining experience for guests by continuously monitoring drink levels and removing plates between each course.
  • Created an inviting dining atmosphere by arranging tables in consideration of guest preferences and party sizes.
  • Executed large private events with up to 12 attendees, ensuring satisfactory dining experience from start to finish.
  • Awarded Employee of the Month in category for outstanding service and dedication to client satisfaction.
  • Consistently delivered excellent service during large capacity events, optimizing table turns and reducing wait times.

Affiliations

  • Association for Computing Machinery
  • Certified Foodservice Professional (CFSP) Certification
  • Waitstaff Association of Columbus
  • Collaborator, International Hospitality Exchange Program
  • Local Food and Beverage Industry Association
  • Hospitality Leadership Club in Seattle
  • Front of House Training Program - program
  • Member, Restaurant Association of Seattle
  • Hospitality Industry Professionals
  • Alcohol Server Permit (ASP) - Atlanta

Certifications

  • Certified Food Protection Manager (CFPM) - system
  • Food Allergen Awareness Training - Lakeside Partners
  • Allergen Awareness Certification - Raleigh
  • Certified Culinary Server – process
  • Certificate in Customer Complaint Management
  • Food & Beverage Management Certificate - standard
  • CompTIA Security+
  • Salesforce
  • On-The-Job Food Safety Certification - category
  • Certificate in Transaction Handling and Cash Reconciliation

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