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Skills

  • Supervision
  • Vendor relationship management
  • Cost-saving analysis
  • Customer service excellence
  • Bookkeeping
  • Team building
  • Process enhancements
  • Invoicing and billing
  • Process improvement
  • Team Leadership

Work Experiences

  • Kept track of how much initiative supplies were being used and contacted vendors to place new orders.
  • Cut physical storage needs by 32%.
  • Delegated administrative duties effectively.
  • Created visual tracking systems for project deadlines.
  • Planned standard staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Boosted team competencies in QuickBooks.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Organized and prepared process reports for submission to Desk Officers using standard and system data.
  • Bridged communication gaps.

Summaries

  • Achieved average savings of $5 annually in office expenses.
  • Achieved a 81% faster response rate to internal inquiries.
  • Collaborative Desk Officer known for organizing monthly staff meetings, guaranteeing clear communication through detailed agenda preparation and cross-functional coordination.
  • Capable Desk Officer with 15 years of category office support experience.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Exceptional at drafting procedure documents and keeping accurate organizational records.
  • Strengths in cross-functional collaboration and vendor management backed up by Manufacturing and Production training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Extensive experience in program office administration and related positions.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Collaborated with team of 14 in the development of process.
  • Assisted in the development and execution of crisis management policies, reducing overall resolution time by 82%.
  • Authored and maintained office procedure manuals, ensuring consistency and clarity in processes across multiple teams and new hires.
  • Developed and streamlined budget reporting systems, ensuring compliance with standard requirements and improving reporting accuracy by 74%.
  • Collaborated with IT on system upgrades which enhanced data security and improved system performance by 66%, leading to reduced downtime.
  • Established and maintained confidential records for 8 high-priority accounts in line with method, ensuring 100% compliance with regulatory standards.
  • Effectively managed office relocation project, coordinating resources and teams while minimizing business disruption and reducing moving costs by 9.
  • Ensured compliance with system in maintaining metric records for 14 clients, avoiding potential legal disputes or penalties.
  • Implemented new workflow processes that reduced task cycle time by 68%, allowing the team to achieve daily deliverables ahead of schedule.
  • Reduced paper-based office tasks by digitizing forms and record-keeping, saving approximately 3 hours per week in administrative work.

Affiliations

  • American Medical Informatics Association
  • Global Business Travel Association (GBTA)
  • Society for Human Resource Management (SHRM)
  • Jaycees
  • American Management Association (AMA)
  • International Council of Nurses
  • Security Industry Association (SIA)
  • American Society for Public Administration (ASPA)
  • Lions Club
  • International Association of Facilitators (IAF)

Certifications

  • ITIL Foundation Certification
  • Certified Information Systems Auditor (CISA)
  • American Society of Administrative Professionals (ASAP) PACE Certification
  • Certificate in Project Management from Lakeside Partners
  • Certification in Financial Management for Non-Finance Managers
  • Certified Facility Manager (CFM)
  • Certified Public Accountant (CPA)
  • Lean Six Sigma Yellow Belt
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)

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