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Skills

  • Blueprints and schematics
  • Power tool proficiency
  • Project estimation and bidding
  • Process installation knowledge
  • MS Office
  • Clerical support
  • Data entry
  • Procedure equipment
  • Project management
  • Food preparation

Work Experiences

  • Taught customer employees and managers how to operate and maintain machines.
  • Analyzed cash flow discrepancies and led the reconciliation process to recover $4 in discrepancies over a period of 17 months.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Achieved a 53% turnaround.
  • Analyzed transactional data, detecting patterns leading to reductions in teller wait times by an average of 11 minutes.
  • Reviewed more than 18 financial statements per the past year.
  • Achieved zero discrepancies.
  • Achieved reduction over the course of 6 months.
  • Analyzed cash flow discrepancies.
  • Analyzed transactional data.

Summaries

  • Meet bank and customer service standards on a regular basis.
  • Managed teller services for a large metropolitan bank, which resulted in significant account growth over the previous year.
  • Financial administration, team leadership, and cross-functional collaboration are all strengths.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Service technician who is dedicated to providing excellent service.
  • Design and development of successful system embedded software applications in the past.
  • Problem-solving and creative decision-making are skills that a logical Teller Manager possesses.
  • Interpersonal skills are exceptional.
  • Committed to providing excellent customer service and communication.

Accomplishments

  • Monitored and enforced compliance with bank’s security policies, leading to zero security incidents in 2017.
  • Improved daily reconciliation processes, cutting total processing time by 28% and ensuring timely branch closing procedures.
  • Oversaw large-scale cash orders and distributions for the bank, ensuring zero discrepancies and reducing delays in operations by 48%.
  • Led a teller team of 12 members in executing seamless day-to-day operations and achieving standard goals consistently.
  • Introduced a team incentive program which resulted in a 54% increase in customer account openings within 6 months.
  • Implemented customer authentication improvements and decreased overall investigation response time by 7 minutes.
  • Achieved anti-money laundering compliance through consistent training and by implementing enhanced verification procedures, passing 5 surprise audits.
  • Developed crisis management protocols for teller operations, reducing financial exposure in fraud cases by 73%.
  • Reduced branch overall transaction wait times by 14 minutes per customer by analyzing workflows and optimizing resource allocation.
  • Collaborated with team of 5 in the development of standard.

Affiliations

  • Toastmasters
  • Rotary International
  • Customer Service Excellence Training Program Certificate from Harbor & Co.
  • Risk Management Association (RMA) – Operational Risk Management Certification
  • Society for Advancement of Financial Education (SAFE) Fellow
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Association for Financial Counseling & Planning Education (AFCPE)
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • Association for Financial Professionals (AFP) – Certified Treasury Professional

Certifications

  • Certified Lending Professional (CLP) - method
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) - Project Management Institute
  • Lean Six Sigma Green Belt - Summit Group (Process Improvement Focus)
  • Certified Process Professional (CPP) - procedure (Process Improvement Expertise)
  • Certified Risk and Compliance Management Professional (CRCMP) - initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists

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