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Skills

  • Risk management processes and analysis
  • Report writing
  • Workflow Optimization
  • Conflict de-escalation
  • Process improvement
  • Project organization
  • Pricing tool development
  • Hardware evaluation
  • Project management
  • Interpersonal and written communication

Work Experiences

  • Achieved zero infractions.
  • Achieved 27% growth in department revenue.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Individual patient risk factors, such as allergens to contrast agents, were noted, and I made every reasonable effort to accommodate them.
  • Framework helped me achieve $200,000.
  • Acted as a liaison between the radiology department and insurance companies.
  • Reviewed the results of procedures, formed well-informed opinions, and wrote reports outlining the findings.
  • Double-checked the data's accuracy and integrity.
  • Interviewed patients and reviewed their medical records to get a clear picture of the pertinent information.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Actively drove workflow improvements.
  • Set up, calibrate, and use radiology equipment to monitor patients, assist with diagnostics, and perform needed interventions.
  • Adept at delivering pre-procedure instructions.
  • French is an intermediate skill.
  • Achieved annual cost savings of $15.
  • Radiology Scheduler is a multi-talented Radiology Scheduler who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a 53% cut in patient wait times.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with IT and radiology staff to ensure seamless integration of new diagnostic technologies, improving image capture scheduling by 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Established
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Coordinated emergency imaging requests from ER and urgent care, working closely with radiologists to ensure timely diagnosis.
  • Facilitated communication between departments, improving cross-functional collaboration and reducing scheduling errors by 54%.
  • Resolved product issue through consumer testing.
  • Acted as a liaison between the radiology department and insurance companies to resolve authorization issues, reducing approval delays by 29% hours.
  • Solved

Affiliations

  • Initiator at Radiology Outreach Healthcare Group – teaching scheduling best practices and radiology workflow management
  • Rotary International
  • Freemason
  • Collaborator at Radiology Scheduling and Workflow Improvement Program at process
  • Medical Schedulers Networking Organization (Raleigh) – Regular attendee of educational webinars
  • Association of Information Technology Professionals
  • Participated in Radiology-Specific Healthcare Technology Advances Conference (2021)
  • American College of Healthcare Executives (ACHE) - Focus on operational coordination in healthcare, including imaging services
  • Volunteer Coordinator for Imaging Services during large research studies at Ironclad Systems
  • Health Care Compliance Association (HCCA) - Ensured compliance in scheduling and patient communications

Certifications

  • CompTIA A+ Technician
  • Revenue Cycle Certified Specialist (RCCS) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Medical Coder (CMC) - Summit Group
  • Certified Specialist in Business Intelligence (CSBI) - Summit Group
  • Certified Healthcare Access Associate (CHAA) - Northwind
  • CPR and AED Certification - Beacon Labs
  • Advanced Healthcare Interoperability Training (AHIT) - Northwind

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