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Skills

  • Typing proficiency
  • Retail inventory management
  • Complaint resolution
  • Resolution-oriented
  • Loss prevention
  • Display design
  • Multi-Task Management
  • Travel planning
  • Promotional support
  • High-end fashion knowledge

Work Experiences

  • Made a proposal
  • Kept an eye on the sales floor and merchandise displays to make sure they were in good shape, restocking or reorganizing products as needed.
  • Made a recording.
  • By explaining current promotions and store policies, I was able to answer questions and resolve issues.
  • Kept up to date on store, product, and promotional information to ensure consistent sales.
  • Kept track of competitors by analyzing their successes and failures and assessing their market impact.
  • Identified
  • Increased sales by successfully implementing upselling and cross-selling strategies.
  • Streamlined the process.
  • Sought advice.

Summaries

  • Successful Assistant Store Manager with 5 years of retail management experience.
  • Store Associate is an outgoing individual who excels at customer satisfaction and retention.
  • Within Legal, senior Store Associate and outstanding performer in project management and data analysis.
  • Ability to maintain a high level of customer satisfaction by effectively handling customer requests, needs, and problems.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Store Associate is successful in promoting customer loyalty, satisfaction, and purchases.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Monitoring inventory levels, maintaining orderly merchandise displays, and facilitating payments are all skills she possesses.
  • 14 years of experience in Legal as a skilled retail sales professional.
  • Detailed knowledge of sales strategy and merchandising methods.
  • Worker who is self-sufficient and has excellent communication and organizational skills.

Accomplishments

  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Identified and analyzed customer feedback patterns, resulting in the implementation of new store policies that improved satisfaction scores by 82%.
  • Increased sales 16% over 18 months.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Skillfully handled returns and exchanges with minimal disruption to store workflow, reducing customer departure times by 43%.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Documented and resolved initiative which led to program.
  • Applied extensive product knowledge of method to assist customers, resulting in higher satisfaction scores by 29%.
  • Implemented visual merchandising strategies that increased foot traffic and boosted sales of process by 52%.

Affiliations

  • International Association of Customer Service Professionals (IACSP)
  • International Council of Shopping Centers (ICSC)
  • American Marketing Association
  • Retail Industry Leaders Association (RILA)
  • Workplace Safety & Health Association Member
  • Association of Support Professionals (ASP)
  • National Association for Retail Workers (NARW)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Council of Nurses

Certifications

  • Certified Customer Service Professional (CCSP) by Summit Group
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant
  • Certified Retail Operations Specialist by Harbor & Co.
  • Advanced Certificate in Business Accounting
  • Apprenticeship in Retail Management from Lakeside Partners
  • Customer Service Representative Certificate
  • CompTIA Security+
  • CompTIA A+ Technician
  • Salesforce

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