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Skills

  • Food station setup
  • Coordination with host staff for seating efficiency
  • Event coordination for large parties
  • Daily specials memorization
  • Cash and receipt handling
  • Handling peak shift demands
  • Cash Handling
  • Wine service
  • Focus on cleanliness in dining environments
  • Assistance with large group reservations

Work Experiences

  • Gathered feedback from guests in order to improve processes, which resulted in system.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Evaluated meal preparation to ensure that special orders were created and that cooking procedures were followed.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Cashed out customers using cash registers and credit card machines, handling up to $17 in cash per event.
  • Oversaw a 12-person wait staff that served 13 tables per day for a 8-star fine dining establishment.
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.

Summaries

  • Built strong knowledge of menu items.
  • Assisted in coordinating large group reservations.
  • Category are well-understood.
  • Dedicated to improving operational efficiency by employing pre-shift and post-shift setups, cutting prep times and ensuring timely service delivery.
  • Collaborates effectively in a fast-paced environment.
  • Committed to supporting the team.
  • Consistently ensured happy diners.
  • Adaptive and detail-oriented.
  • Contributed to a one year improvement in overall table service.
  • Assisted in the coordination of large group reservations during peak hours, reducing wait times by 85% and maintaining guest satisfaction.

Accomplishments

  • Exemplified excellent teamwork by seamlessly assisting wait staff with table resetting and pre-bussing, resulting in a 49% improvement in seating times.
  • Collaborated with senior staff to identify opportunities for improving service speed, decreasing the average order-to-table time by 9 minutes.
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Documented
  • Enabled the kitchen to function more efficiently by cross-checking food orders for accuracy, reducing refund-related issues by $66,000 annually.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Increased
  • Helped train new hires during onboarding, contributing to a smooth transition and maintaining team efficiency during high-volume periods.
  • Prepared

Affiliations

  • Hospitality Leadership Development Program member, emphasizing guest service and communication skills
  • Served as the liaison for kitchen and service staff at nonprofit events organized by standard, 2022
  • Completed the 'Server Assistant Best Practices' program through process, 2016
  • Completed 'ServSafe' Certification, focusing on food safety basics, 2017
  • Member of the Association of Foodservice Industries (AFI), with emphasis on food runner efficiency and communication
  • Member of the Event Industry Professionals Organization, focused on event service standards and efficiency
  • Volunteer service for Meals on Wheels Phoenix, helping to prepare and deliver meals at community events
  • Attended the International Restaurant and Foodservice Event conferences to stay current on industry trends and technologies
  • Member, Local Bartenders Guild, participating in food and beverage pairings at special events
  • CPR and First Aid certified through Ironclad Systems, 2023

Certifications

  • Responsible Beverage Service Training (RBS) - procedure
  • Restaurant Menu Literacy Certification - metric
  • COVID-19 Food Safety and Handling Certification - category
  • Customer Satisfaction and Feedback Response Certification - process
  • Food Allergens, Intolerances, and Dietary Restrictions Training - method
  • Time and Stress Management Training for Hospitality Workers - procedure
  • Basic Food Safety Certification - program
  • Certified Protection Officer (CPO)
  • Food and Beverage Service Certificate - Ironclad Systems
  • Conflict Resolution in Hospitality - program

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