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Skills

  • Patient follow-up procedures
  • Operational improvement
  • Patient satisfaction improvement strategies
  • Problem-solving in fast-paced environments
  • Healthcare Provider Coordination
  • Team management
  • Project organization
  • Budgets
  • Front desk team training and supervision
  • Medical document scanning and indexing

Work Experiences

  • Achieved 2% compliance with healthcare regulations by routinely training staff on updated policies and procedures in customer service.
  • Achieved 12 consecutive months of high ratings.
  • Coordinated daily appointment schedules for 14 healthcare providers and improved clinic flow by reducing scheduling gaps by 77%.
  • Created a triage system for walk-in patients, reducing average wait times from 4 minutes to 17 minutes.
  • Was in charge of financial documents like expense reports and invoices.
  • Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis.
  • Evaluated and forwarded procedure and service details to the appropriate coding staff so that they could be best classified for insurance purposes.
  • Created a triage system for walk-in patients.
  • Achieved 0% loss due to processing errors.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Achieved high patient satisfaction ratings of 16%+ for 2 consecutive months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Lead Medical Receptionist with 5 years of successful quality assurance and data analysis experience.
  • SAP advanced abilities
  • Accomplished Lead Medical Receptionist recognized for achieving high patient satisfaction ratings of 38%+ for 17 consecutive months. Proficient in managing daily schedules for 6 healthcare providers, ensuring seamless clinic flow and patient care.
  • Adept at leading front desk teams.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Adept at improving patient satisfaction.
  • Achieved a 66% reduction in billing errors.

Accomplishments

  • Generated daily, weekly, and monthly reports to track patient visit statistics and appointment trends, helping optimize resource allocation.
  • Achieved 56% reduction in front desk error rates by reinforcing accurate data entry and verification techniques.
  • Designed and executed a triage system for walk-in patients, reducing average wait times from 11 minutes to 7 minutes.
  • Integrated real-time online scheduling, reducing front desk call volume by 70% and improving patient access.
  • Implemented a patient feedback system that improved overall satisfaction scores by 24%.
  • Coordinated efforts with backend billing teams, reducing claim resubmission times by 7 days.
  • Reduced appointment no-shows by 73% through the introduction of automated reminder calls and text notifications.
  • Accurately entered patient data into the EHR system, achieving 67% error-free records and improving audit performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and updated patient education materials to align with the latest medical guidelines, increasing patient comprehension by 20%.

Affiliations

  • Professional Association of Health Care Office Management
  • Rotary International
  • Lions Club
  • Society of Human Resource Management
  • Medical Group Management Association (MGMA)
  • Society of Human Resource Management (SHRM) for hospital/clinic HR interactions
  • Society of Women Engineers
  • Healthcare Business Management Association (HBMA)
  • Freemason
  • American Academy of Professional Coders (AAPC)

Certifications

  • CompTIA Security+
  • Customer Service in Healthcare Certification - Northwind
  • Certified Practice Manager (CPM) - system
  • Certified Professional in Healthcare Quality (CPHQ) - initiative
  • Certified Professional Coder (CPC) - Northwind
  • Certified Patient Accounts Specialist (CPAS) – Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Cycle Specialist (CRCS) – initiative
  • Leadership in Healthcare Certificate – Cedar Works
  • CompTIA Network+

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