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Skills

  • Tableau expert
  • Sales presentation development
  • Market trend analysis
  • Project organization
  • Process improvement
  • Insurance billing
  • Customer needs assessment
  • Accurate sales forecasting
  • Inventory management
  • Supervision

Work Experiences

  • Helped customers by locating standard items they needed and checking inventory for items in other locations.
  • Catered to client needs.
  • Achieved a 59% improvement in deal closure rates.
  • Built pipelines with a 40% year-on-year growth rate.
  • Built pipelines with a 19% year-on-year growth rate by leveraging CRM tools and automating lead qualification processes.
  • Collaborated with the marketing team to develop and execute an inbound strategy that resulted in a 34% increase in MQL to SQL conversion rates.
  • Maintained contact with repeat customers in order to foster long-term relationships.
  • Achieved a 42% reduction in customer queries.
  • Made 3 outbound calls to existing customers each week, which resulted in a 8% increase in sales.
  • Achieved 83% accuracy in forecasting revenue.

Summaries

  • Set up reservations, coordinate events, and keep an eye on the regular activities in the dining room.
  • CPA certified
  • With conflict resolution and QuickBooks use training, I am skilled at client relations.
  • Ability to recognize program issues and integrate system solutions to achieve process.
  • Sales Assistant with extensive experience in store opening and closing procedures, as well as money handling and merchandising.
  • Inside sales manager with a track record of developing marketing plans for new product launches and managing relationships with clients in the category industry.
  • With 9 years of experience as a Senior Inside Sales Account Manager, aspiring Inside Sales Manager.
  • Senior Inside Sales Account Manager and team leader with 5 years of experience in program settings.
  • Capable of ensuring customer satisfaction through excellent customer service and candid company feedback.
  • In-depth knowledge of achieving revenue and profit goals in highly competitive markets.

Accomplishments

  • Negotiated pricing agreements with 16 key suppliers, leading to a 73% reduction in costs and improved overall profit margins.
  • Partnered with the product team to help align solutions with market demands and client needs, increasing product adoption by 52%.
  • Generated $18 in new revenue by onboarding 6 high-value enterprise clients through targeted outreach efforts over 17 months.
  • Secured multi-year, multi-million-dollar contracts with Fortune 500 companies after leveraging long-term relationship-building strategies.
  • Researched and recommended CRM enhancements that increased sales rep effectiveness, resulting in a 39% boost in closed deals.
  • Collaborated with marketing to develop targeted lead-nurturing campaigns, resulting in an 51% boost in lead-to-opportunity conversions.
  • Enhanced client engagement through the development of custom playbooks, resulting in a win-rate increase of 37% over several months.
  • Collaborated with senior leadership to create a multi-tier sales campaign, securing $17 in new pipeline in 3 months.
  • Resolved high-priority client issues by implementing feedback loops, reducing churn rate by 43% year-over-year.
  • Increased overall team performance by 55% through the implementation of real-time performance tracking and data-driven coaching initiatives.

Affiliations

  • Graduate, Sandler Sales Training Program
  • Member, Women in Sales Everywhere (WISE)
  • Active Participant, Strategic & Competitive Intelligence Professionals (SCIP)
  • Member, Revenue Marketing Alliance
  • Certified Sales Professional (CSP), Manufacturer's Representatives Educational Research Foundation
  • Member, American Association of Inside Sales Professionals (AA-ISP)
  • Member, Association for Talent Development (ATD)
  • Attendee, Global Inside Sales Leadership Summit
  • Member, Sales Enablement Society
  • Member, Customer Experience Professionals Association (CXPA)

Certifications

  • Global Sales Management Professional (GSMP) by NASP
  • Customer Success Manager (CSM) Certification by SuccessHACKER
  • Solution Selling in a Digital World Certification by LinkedIn Learning
  • Certified Public Accountant (CPA)
  • LinkedIn Sales Navigator Certified Professional
  • Certified Account Manager (CAM) by National Account Management Association
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International

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