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Skills

  • Cohesive teamwork
  • Menu knowledge
  • Inventory control for dining supplies
  • Guest satisfaction tracking
  • Buffet setup and takedown
  • Menu memorization
  • Phone order etiquette
  • Effective communication with guests
  • Dining customer service
  • Cross-departmental collaboration

Work Experiences

  • Position food at Chicago by setting up trays and taking implemented.
  • Achieved Excellence Award for top service delivery by exceeding daily room service targets consistently over 7 consecutive months.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Kept table settings in order by promptly removing courses, replacing utensils, and refilling beverages.
  • Reset the banquet room, cleaned the surfaces, and restocked supplies in preparation for the next function.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Achieved Excellence Award for exceptional room service.
  • Took down orders and worked with other team members to serve food and beverages quickly.

Summaries

  • Client relations in metric settings and data analysis in strategic planning settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Framework and standard have a proven track record.
  • In-Room Dining Attendant is a gregarious In-Room Dining Attendant who thrives in fast-paced environments with high sales, service, and quality goals.
  • Strategic thinker with expertise in risk assessment.
  • Ability to adapt to changing menus and policies while also handling customer issues independently.
  • In-Room Dining Attendant with client relations and project management abilities.
  • In-Room Dining Attendant and team leader with 14 years of experience in metric settings.
  • Experienced food service professional with a strong background in metric environments and a willingness to help the team with any task.

Accomplishments

  • Developed in-room dining staff schedules during peak seasons, ensuring optimal staffing levels across 5 shifts without exceeding labor budget.
  • Conducted staff training on proper sanitation and food handling procedures, leading to a 37% improvement in health inspection scores.
  • Optimized inventory usage for in-room dining operations, cutting food and beverage waste by 66% through better planning and portion control.
  • Streamlined in-room dining tray assembly process, reducing order preparation time by 59% and enhancing guest satisfaction during peak service hours.
  • Oversaw beverage stock levels during key events, reducing stockouts and ensuring continuous service for 18 VIP suites.
  • Implemented a room service workflow that allowed for faster turnaround of in-room breakfast orders, decreasing lag time by 66%.
  • Managed room service operations during major events such as method, ensuring team delivered exceptional service across 12 rooms.
  • Led initiative to cross-reference guest profiles with menu preferences, personalizing in-room dining experiences and increasing guest loyalty ratings by 62%.
  • Administrated and analyzed guest satisfaction surveys related to in-room dining, providing actionable insights to management that increased approval ratings by 62%.
  • Collaborated with kitchen and housekeeping teams to expedite emergency food requests, effectively minimizing guest wait times by framework on average.

Affiliations

  • Certified Food Handler, Beacon Labs, 2024
  • Member, National Restaurant Association, 2017-Present
  • Certified Beverage Handler, Ironclad Systems, 2019
  • Certification in Elite Customer Service, Lakeside Partners, 2018
  • Participant, Guest-Centric Hospitality Training Program, 2017
  • Contributor to In-House Hotel Service Standards Committee, 2015
  • Completed Hospitality Etiquette & Phone Skills Workshop, Northwind, 2024
  • Member, Hospitality Management Association, 2019-Present
  • Certification in Hospitality Management, Summit Group, 2018
  • Recipient, Hospitality Service Excellence Award – standard, 2018

Certifications

  • Advanced Hospitality Management Certification by Northwind 2024
  • Certified Hospitality Department Trainer (CHDT) from AHLEI 2023
  • Responsible Alcohol Service Certification 2016, Georgia
  • Certified Luxury Hospitality Service Professional Summit Group, 2024
  • Certified Hospitality Revenue Manager (CHRM) by American Hotel & Lodging Educational Institute 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Room Service Etiquette and Standards 2016, Lakeside Partners
  • Project Management Professional (PMP)
  • Basic Food Hygiene Course 2021, Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)

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