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Skills

  • Scheduling
  • Digitization and preservation of historical archives
  • Staff training and development
  • Team management
  • Removing deprecated sources
  • First Aid/CPR
  • User access
  • Budgeting and financial oversight in library operations
  • Problem resolution
  • Data protection and privacy in library systems

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted overall patron satisfaction by 26%.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Looked for industry trends on social media and through online sources.
  • Analyzed usage data to curate book and media collections, aligning with emerging trends and increasing patron satisfaction by 17%.
  • Achieved 53% greater accuracy in the library’s cataloging system.
  • Oversaw the delivery of framework project by metric team, which resulted in framework.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Achieved a 41% decrease in complaints.
  • Contributed to a 47% increase in summer reading program participation.

Summaries

  • Aligned collection offerings with patron interests.
  • Within Library, senior Head Librarian and outstanding performer in team leadership and performance reporting.
  • Adept at reducing customer complaints by 53%.
  • Over 3 years of experience managing public and educational library operations.
  • Conducted vendor negotiations.
  • Adept at managing a team of 10 staff and volunteers.
  • Able to complete digital research using Microsoft Excel and Workday.
  • Head Librarian expert with extensive experience working with framework library systems.
  • Boosted digital circulation rates by 70%.
  • Accomplished in collaborative efforts.

Accomplishments

  • Led the design and optimization of a new data privacy governance process, ensuring full compliance with Tableau and 17% reduction in data breaches.
  • Partnered with local authors to host monthly talks and signings, increasing community engagement with physical and digital collections by 74%.
  • Researched and secured multiple grants totaling $7, enabling the library to launch 13 new community outreach programs.
  • Initiated a training program for 13 staff members focused on emerging technologies, enhancing overall technical proficiency by 23%.
  • Collaborated with local schools and organizations to host 2 community events, boosting community engagement by 59% and increasing library memberships.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw inventory audits across 10 branches, achieving 79% greater accuracy in cataloging processes and improving overall collection accessibility.
  • Collaborated with team of 15 in the development of system.
  • Managed a yearly budget of $17, ensuring efficient resource allocation and contributing to an overall cost reduction of 20%.
  • Established a curriculum for patrons focused on digital research skills, increasing e-library resource use by 30%.

Affiliations

  • Friends of Libraries USA (FOLUSA) - Member of the fundraising committee, driving financial support for new community-focused initiatives.
  • Society of Women Engineers
  • Society of Human Resource Management
  • OCLC Cooperative (Online Computer Library Center) - Collaboratively established remote access protocols for digital archives with a 24/7 availability model.
  • National Council for History Education (NCHE) - Collaborated with historians to curate special community history exhibits in public libraries.
  • Toastmasters
  • International Council of Nurses
  • American Marketing Association
  • Freemason
  • Project Management Institute

Certifications

  • Leadership in Library Services Certificate - initiative, 2017
  • ServSafe
  • Certified Library Media Specialist (CLMS) - initiative, 2015
  • Certified Library Administrator (CLA) - Summit Group, 2022
  • CompTIA A+ Technician
  • Leadership and Management Certificate: Libraries - Harbor & Co., 2020
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Scholarly Communication Certification - Meridian, 2023

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