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Skills

  • Appointment scheduling
  • Advanced Excel for reporting
  • MS Office
  • Error reduction in data entry
  • Medical terminology proficiency
  • Document filing
  • Insurance claims advocacy
  • Organization
  • Project organization
  • Conflict resolution and problem-solving

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the implementation of a revenue cycle enhancement plan that increased collections on outstanding patient balances by $2.
  • Allocated resources to reduce bottlenecks.
  • Achieved a 35% reduction in patient registration times.
  • Advocated for patient needs.
  • Assisted in implementing a revenue cycle enhancement plan.
  • Actively participated in quality improvement initiatives.
  • Collaborated with healthcare providers to ensure accurate verification and authorization of insurance coverage, reducing claim denials by 69%.
  • Championed a patient registration initiative.

Summaries

  • Senior Patient Access Representative with 5 years of successful process improvement and strategic planning experience.
  • Achieved a 50% increase in first-pass insurance claim approvals.
  • Consistently exceed performance targets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved top satisfaction ratings.
  • Achieved a 30% improvement in patient satisfaction scores.
  • Consistently exceeded patient feedback benchmarks.
  • Consistently recognized for exceptional performance in patient services.
  • Consistently exceeded service benchmarks.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Worked with financial services to streamline patient payment processes, reducing billing errors by 18% and decreasing the average collection time.
  • Resolved escalated patient complaints by accurately identifying the root issue and providing solutions, successfully reducing complaints by 64%.
  • Documented and resolved standard which led to procedure.
  • Resolved product issue through consumer testing.
  • Instituted a pre-registration call system that improved coverage and payment verification, reducing wait times on the day of service by 42%.
  • Supervised the daily operations of the front office, ensuring accurate patient intake and registration protocols aligned with compliance standards.
  • Facilitated a 18% increase in patient access efficiency, aligning critical registration workflows with overall departmental goals.
  • Led the transition and training on a new electronic health records (EHR) system, which improved patient data entry efficiency by 18%.
  • Streamlined patient communication processes, reducing post-visit follow-up times for insurance-related inquiries by 19%.
  • Led new patient access initiatives, quickly adapting them to updated healthcare regulations, resulting in a 37% compliance improvement.

Affiliations

  • Project Management Institute
  • Toastmasters
  • National Association of Healthcare Access Management (NAHAM)
  • Lions Club
  • Society of Women Engineers
  • Institute for Healthcare Improvement (IHI)
  • Patient-Centered Outcomes Research Institute (PCORI)
  • Healthcare Revenue Cycle Educational Council (HRCEC)
  • Patient Access Network Foundation (PANF)
  • Association for Revenue Cycle Management Professionals (ARHMM)

Certifications

  • Certified Public Accountant
  • Certified Outpatient Coder (COC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Patient Account Representative (CPAR)
  • Professional Medical Coding Certification (AAPC)
  • Certified Healthcare Access Manager (CHAM)
  • Certified Healthcare Access Associate (CHAA)
  • Certification in Healthcare Compliance (CHC)
  • CompTIA Security+

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