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Skills

  • First Aid/CPR
  • Team management
  • Collaborative problem-solving in high-stress environments
  • Client intake process optimization
  • Problem resolution
  • Emotional intelligence and empathy in client interactions
  • Knowledge of child welfare and protection laws
  • Client needs assessment
  • Client relationship management
  • Relationship development

Work Experiences

  • Advocated for policy changes at the state level, contributing to a revised law that benefits low-income citizens by increasing access to essential services.
  • Collaborated with healthcare providers to create a comprehensive care plan for individuals with chronic health issues, improving long-term health outcomes by 48%.
  • Addressed budget constraints creatively.
  • Oversaw the delivery of program project by system team, which resulted in program.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Administered client satisfaction surveys.
  • Achieved results in 2017.
  • Boosted client satisfaction by 74%.
  • Addressed complex client needs.
  • Benefited low-income citizens.

Summaries

  • Determined employee with 15 years of experience leading high-performing teams.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Addressed complex client needs.
  • Community Social Worker with over 17 years of experience.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Within Miscellaneous, senior Community Social Worker and outstanding performer in process improvement and strategic planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Community-focused social worker with a passion for leading outreach programs, building partnerships, and mentoring the next generation of social workers.

Accomplishments

  • Collaborated with public school districts to develop anti-bullying programs, reducing incidents by 63% and positively impacting 10 students.
  • Implemented anger management workshops, reducing conflict-related incidents by 60% in community centers.
  • Collaborated with team of 11 in the development of process.
  • Directed a team that increased participation in nutritional assistance programs by 27%, significantly reducing food insecurity within the community.
  • Engaged with local policymakers to promote initiatives that increased access to affordable housing by 16% in Columbus.
  • Developed educational materials to promote harm reduction strategies, contributing to a 23% decline in opioid overdoses in Phoenix.
  • Monitored and adjusted program budgets of $15 to ensure funds were allocated efficiently, achieving a 32% reduction in administrative costs.
  • Recruited and trained 6 volunteers to support community health initiatives, expanding service reach by 61%.
  • Coordinated housing efforts for homeless populations, reducing recurrence of homelessness by 49% over a 2-month period.
  • Successfully applied for $4 in grant funding to pilot a new mental health outreach program for underserved communities with over 11 participants.

Affiliations

  • Advocate for metric
  • Jaycees
  • Volunteer at program
  • Association on Aging in America (SHSAA)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Council on Social Work Education (CSWE) Affiliation
  • Member of Cultural Competency in Social Work Initiative
  • National Association of Social Workers
  • American Red Cross Volunteer

Certifications

  • Certified Sexual Assault Counselor (CSAC) Seattle
  • Certified Case Manager (CCM)
  • Certified Child and Adolescent Trauma Professional (CATP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Family Mediation and Conflict Resolution QuickBooks
  • Certificate in Advocacy for Vulnerable Populations Austin
  • Certified Youth Mental Health Worker procedure
  • Certified in Social Determinants of Health Vantage
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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